Ávoris, a Barceló Group company, along with its provider Telefónica and the technology of Enghouse Interactive, have been recognized for Best Cloud Computing IT Project during the ninth Platinum Contact Center Awards gala held the 28 of June in Madrid. This event recognizes the most outstanding companies and solutions in the Spanish customer service industry. Continue reading Enghouse Interactive Receives the 2018 Best Cloud Computing IT Project Platinum Contact Center Award
Category Archives: Awards
NewVoiceMedia wins 2018 Customer Sales and Service World Award
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that the NVM Platform has won a 2018 Customer Sales and Service World Award. Continue reading NewVoiceMedia wins 2018 Customer Sales and Service World Award
Business Systems – Champions Cloud Interactions as NICE LTD’S – ‘Partner of the Year’ 2018
Sharing a joint vision of ‘smart interactions in the cloud’ which is underpinned by analytics and process excellence, Business Systems (UK) Ltd (BSL) once again received NICE Ltd’s top accolade at the prestigious Interactions Business Summit 2018. Continue reading Business Systems – Champions Cloud Interactions as NICE LTD’S – ‘Partner of the Year’ 2018
Arvato CRM named as a Retail Leader in new Report
Global customer services provider Arvato has been named as a leader for its capabilities in the retail sector, in a new NEAT vendor evaluation report from global industry analysts NelsonHall. Continue reading Arvato CRM named as a Retail Leader in new Report
Interactions Wins Customer Contact Week ‘Omnichannel Provider of the Year’ Award
Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, announced the company has been named ‘Omnichannel Provider of the Year’ by Customer Contact Week, at the esteemed conference’s CCW Excellence Awards gala. Continue reading Interactions Wins Customer Contact Week ‘Omnichannel Provider of the Year’ Award
Clarabridge named a leader in AI text analytics
Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced it has been named a Leader in the Forrester Research, Inc. June 2018 report, The Forrester Wave™: AI-Based Text Analytics Platforms, Q2 2018. Continue reading Clarabridge named a leader in AI text analytics