Genesys®, the global leader in omnichannel customer experience and contact center solutions, has announced the winners of its 13th annual Genesys Customer Innovation Awards on the opening day of CX18, the industry’s premier customer engagement event, which runs May 1-4 in Nashville, Tennessee. Continue reading Genesys Celebrates the Best in Customer Innovation at CX18 Customer Experience Conference →

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been recognised as one of Europe’s fastest growing companies in the FT 1000, a ranking published by the Financial Times and Statista. Continue reading NewVoiceMedia named in FT 1000 list of Europe’s fastest-growing companies →

Vocalcom has won two Stevie prices at the 2018 Stevie Awards for Sales & Customer Service. The company received the ‘Gold Contact Center Solution – New Version’ award, for its AI-Powered Cloud Contact Center Platform and the Bronze ‘Sales or Customer Service Solutions Technology Partner of the Year’ for its native solution to Salesforce. Continue reading Vocalcom AI-Powered Cloud Contact Centre Wins two 2018 Stevie® Awards for sales and customer service →

Verint®, The Customer Engagement Company™, announced that it has again been recognized as a leader in the customer engagement market by industry analysts and media—this time receiving six “Leader” honors in the newly published “CRM Service Awards.” Continue reading Verint Extends Leadership in Customer Engagement with Six “CRM Service Awards” from CRM Magazine →

Teleopti, a global provider of workforce management (WFM) solutions, announced that it has consistently earnt the top score for overall vendor satisfaction from customers for the last 4 years in the WFM Product and Market Report by DMG Consulting LLC. Continue reading Teleopti earns top score for Overall Vendor Satisfaction in DMG Consulting’s WFM Report for fourth year running →