Teleopti, a global provider of workforce management (WFM) solutions, announced that it has consistently earnt the top score for overall vendor satisfaction from customers for the last 4 years in the WFM Product and Market Report by DMG Consulting LLC. Continue reading Teleopti earns top score for Overall Vendor Satisfaction in DMG Consulting’s WFM Report for fourth year running
Category Archives: Awards
NICE inContact CXone Named ‘Winner’ in Three 2018 CRM Service Award Categories Further Strengthening Its Leadership as the Number One Enterprise Cloud Customer Service Platform
NICE announced that its NICE inContact CXone Platform has been pronounced the clear ‘Winner’ in three categories of the 2018 CRM Service Awards by CRM Magazine. The NICE platform took the top spot in each category after receiving the highest scores in the editors’ survey of leading industry analysts and consultants who give their impressions on company direction, customer satisfaction, and overall cost. Continue reading NICE inContact CXone Named ‘Winner’ in Three 2018 CRM Service Award Categories Further Strengthening Its Leadership as the Number One Enterprise Cloud Customer Service Platform
Unify Named a Leader in Aragon Research GlobeTM for Unified Communications and Collaboration, 2018
Unify, the Atos brand for communications software and services, has been positioned by Aragon Research, Inc. in the Leader section of the Globe for Unified Communications and Collaboration, 20181. This report examines 15 major providers in the market focused on voice, video, messaging, and collaboration. Continue reading Unify Named a Leader in Aragon Research GlobeTM for Unified Communications and Collaboration, 2018
Freshworks wins Best Implementation of an ITSM solution for 2nd year running at the SDI IT Service and Support Awards
Freshworks, the leading provider of cloud-based business software, has won the Best Implementation of an IT Service Management (ITSM) Solution award as a result of its collaboration with Descartes, a global leader in logistics technology. The award was won for Descartes’ implementation of Freshservice and was announced at the Service Desk Institute Awards dinner. Continue reading Freshworks wins Best Implementation of an ITSM solution for 2nd year running at the SDI IT Service and Support Awards
Semafone wins “Most Disruptive” category in PYMNTS Voice Challenge with Amazon Alexa
Semafone, a provider of data security and compliance solutions for contact centres, has won the “Most Disruptive” category in the 2018 PYMNTS Voice Challenge with Amazon Alexa, a global contest for developing commerce solution prototypes using Amazon’s flagship virtual assistant. Continue reading Semafone wins “Most Disruptive” category in PYMNTS Voice Challenge with Amazon Alexa
NICE Receives Robotics Achievement Award from Leading Industry Researcher
NICE announced that it has received the Kachina Award™ from Saddletree Research for Achievement in Robotic Process Automation (RPA). The award recognizes NICE for its accomplishment in bringing innovative robotic automation to the North American customer service industry. Continue reading NICE Receives Robotics Achievement Award from Leading Industry Researcher