WNS, a leading provider of global Business Process Management (BPM) solutions, announced that it has been recognized as a ‘Leader’ in AI and Analytics, and Social Media for CX Services in the ISG Provider Lens™ 2022 Global Contact Center Customer Experience Services report. Continue reading WNS Recognized as a ‘Leader’ in AI and Analytics & Social Media for CX Services by ISG
Category Archives: Corporate News
Firstcom Europe enhances employee wellbeing with office move
Leading pan-European cloud technology provider Firstcom Europe celebrated the opening of its new European headquarters at the Parklands office complex in Bolton. Although Firstcom Europe is a telephone company with wide range of products, it has specialised in providing unified communications solutions, including; video, messaging, voice and fax, since 2007. Continue reading Firstcom Europe enhances employee wellbeing with office move
Technology Firm Advanced Relocates Corporate HQ to Birmingham
In a boost to the West Midlands economy, Advanced, one of the largest providers of software and services to the UK market, is to relocate its UK corporate headquarters to the iconic Mailbox, one of Birmingham’s largest commercial buildings, the company announced. Continue reading Technology Firm Advanced Relocates Corporate HQ to Birmingham
Business Systems celebrates National Customer Service Week 2022
Business Systems absolutely loved celebrating National Customer Service Week. Continue reading Business Systems celebrates National Customer Service Week 2022
Gartner Identifies 7 Technology Disruptions That Will Impact Sales Through 2027
Sales leaders need to recognize, prioritize and respond to seven technology disruptions that will transform sales over the next five years, according to Gartner, Inc. They include: generative artificial intelligence (AI), digital twin of the customer, augmented reality/virtual reality (AR/VR), machine customers, digital humans, emotion AI and multimodality. Continue reading Gartner Identifies 7 Technology Disruptions That Will Impact Sales Through 2027
UK’s largest privately-owned contact centre secures lending facility from IGF
Independent Growth Finance (IGF) has provided UK-based The Contact Company with a substantial funding facility to support its continued expansion and local recruitment drive. Continue reading UK’s largest privately-owned contact centre secures lending facility from IGF