Thames Water has brought a range of critical functions in-house since launching its eight-year turnaround plan in 2021, including its customer service, leaks repair and engineering teams, creating 550 new permanent positions and rebuilding the capabilities essential to improving performance. Continue reading Thames Water’s insourcing of customer service call centre and engineering positions results in 550 new jobs
Category Archives: Corporate News
Announcing One TTEC Digital
Throughout its 40-year history, TTEC has continually invested in specialized technology expertise to ensure we have the breadth of capabilities our clients require to maximize complex technology ecosystems and create exceptional customer experiences. Continue reading Announcing One TTEC Digital
Noetica Brings 20-Years’ Experience Serving Contact Centres in the UK Insurance Industry to BIBA 2023
Noetica – A British company, developing software products for the global contact centre market, will be attending The BIBA Conference 2023. Continue reading Noetica Brings 20-Years’ Experience Serving Contact Centres in the UK Insurance Industry to BIBA 2023
Tech advice just a call away with the Digital Skills Helpline
Tech assistance and advice is now available through a new free helpline created by Vodafone and social impact organisation We Are Digital. Continue reading Tech advice just a call away with the Digital Skills Helpline
Chubb celebrates industry-breaking contact centre response rates with launch of new video
Chubb, the UK’s leading fire safety and security solutions provider, has launched a new video showcasing the exceptional service customers can expect to receive from its Blackburn Customer Experience Centre. Continue reading Chubb celebrates industry-breaking contact centre response rates with launch of new video
Over fifty new jobs created to provide national debt advice
More than fifty new jobs will be created in Northumberland and North Tyneside to run a new national debt advice service delivered by Citizens Advice Northumberland and Citizens Advice North Tyneside. The new service is funded by the government-backed Money and Pensions Service (MaPS). Continue reading Over fifty new jobs created to provide national debt advice