Celonis, the global leader in Execution Management Systems (EMS) and Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, have announced an expanded global partnership with the launch of the first of three new joint solutions for Business Process Outsourcing (BPO) transformation. Continue reading Tech Mahindra and Celonis Launch Frictionless Contact Centre BPO Transformation Solution →

Cheshire East Council has welcomed news that Miami-based Brightstar is to invest £50m in its UK business operations, including a new call centre in the borough. Continue reading Cheshire East Council welcome US tech firm’s £50m investment in borough →

Conduent announced that smart Europe GmbH, a subsidiary of the joint venture between Geely Holding (Geely) and Mercedes-Benz AG (Mercedes-Benz), has selected the company to provide customer experience management (CXM) services to support its new product and service range including its new electric car to be introduced in 2022. Continue reading Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider →

The EE contact centre in Plymouth is set for a multi-million refurbishment as BT committed its long-term future to the city and announced plans today to invest in a complete refit of its building. Continue reading BT commits long-term future to Plymouth with multi-million-pound refurbishment of contact centre →

The leading global customer experience (CX) and business solutions provider, Webhelp has been recognized by top-ranking industry analyst, NelsonHall, for its social media capabilities. Continue reading Webhelp Ranked Highly Across all Aspects of Social Media by Leading Analyst NelsonHall →

The pandemic continues to present challenges for the higher education sector. Recent news on calls for rent reductions and hardship funds for overseas students, alongside raised concerns around student’s mental health/ health and safety, has put universities and their staff under an extreme amount of pressure in the run up to the 2021 September intake. Continue reading Europa Contact Centre launches University Help Desk service →