Limitless, the AI-driven gig customer experience platform, announced it has raised $10 million in financing. The Series B investment is led by Redline Capital and features new investment from Genesys, as well as continued participation from AlbionVC and Unilever Ventures. Continue reading Limitless Announces $10m Series B investment →

Three UK is set to move to a new central office building in Reading, which will combine its colleagues across Maidenhead and Reading for the first time. Continue reading Three UK to move into new central office in Reading →

Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, partnered with Twitter to publish the report, From AM to DM: Twitter customer care in a 24/7 world. Based on an analysis of nearly half a billion Tweets from the past year, the report identifies the best practices shared across industries for customer support on Twitter. Continue reading Sprinklr and Twitter Deliver the 2021 Customer Care Report →

With tens of thousands of NHS staff currently off sick or self-isolating due to COVID-19, the race is on to vaccinate front-line employees and get them back to work so they can support patients through the winter months. Continue reading UHS NHS Foundation Trust supercharges return to work with low-code vaccination app →

Despite the current economic challenges, Europa Contact Centre is starting the new year with big ambitions and has pressed ahead with a planned investment to overhaul its IT infrastructure, partnering with industry leading suppliers to implement an integrated omni-channel response handling platform and customer CRM processing platform. Continue reading Customer service response firm defies economic challenges with substantial investment →

Hull City Council is partnering with Civica, a global leader in software for public services, to bring 100 new home-based call centre jobs to the city. The council has partnered with Civica since 2015 to deliver its revenues and benefits services at its Kingston Centre. Continue reading Hull City Council and Civica to bring 100 home-based jobs to city →