Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and digital user experience solutions, announced that the Crown Commercial Services (CCS) has awarded the company approval to supply cloud and digital workforce solutions on the G-Cloud 12 Framework, including cloud and automation services to enable the cognitive contact centre. Continue reading HGS Selected by the Crown Commercial Services G-Cloud Framework as an Approved Supplier →

Civica, a global leader in software for public services, has agreed a new 10-year contract with Oxford City Council. Continue reading Oxford City Council partners with Civica on new revenues and benefits platform →

BT released new images of its Doncaster Contact Centre currently undergoing a multi-million-pound refurbishment – as it announced the project will complete early next year. Continue reading BT’s refurbished Doncaster office due to open in Spring →

TTEC, a leading Customer Experience as a Service (CXaaS) solution to many of the world’s most iconic and disruptive brands, revealed that over 100K remote workers have been enabled on its Humanify Cloud @home platform in 2020. Continue reading TTEC Reimagines Remote Workplaces for Businesses and Employees Worldwide with their Humanify® Cloud @home Platform →

Leading outsourced communication provider Moneypenny has joined forces with visitor management system Vpod to offer dedicated video front-of-house and concierge support for the first time. Continue reading Moneypenny launches concierge support via video in collaboration with Vpod →

Joining Connecting Wales, the shared communication and contact centre platform for the Welsh public sector, would be the quickest and most cost-efficient way for local authorities to see 30% of their employees work from home in future. Continue reading Connecting Wales will help councils cut costs and achieve the 30% home working target →