Scorebuddy, a best-in-class contact centre quality assurance solution provider, announces that it has released a new version of its dedicated contact centre quality management solution, along with a fully integrated LMS and a Customer Sentiment survey tool, to create a comprehensive suite of solutions for contact centres’ who wish to establish a winning strategy for delivering excellent customer service.
Scorebuddy has brought together its contact centre quality management solution, with its integrated customer sentiment survey tool that gathers customer satisfaction (CSAT) and Net Promoter Scores (NPS) post customer interaction; along with its new learning & development solution Scorebuddy LMS™, into a single platform. Scorebuddy’s LMS is the first QA platform to offer a fully featured LMS along with Scorebuddy Academy™ a rich library of curated content.
“We are very excited to announce this first of its kind contact centre focused LMS. Initial feedback from our user community has been very positive and underlines the value of tying L&D to Quality,” says Derek Corcoran, CEO & Founder at Scorebuddy.
Scorebuddy’s easy-to-use LMS helps contact centre managers and quality assurance specialists efficiently deliver, effectively manage, and accurately measure the results of contact centre training.
Scorebuddy’s Fully Featured LMS includes:
- Create your own branded LMS Portal
- Blended Live and online courses
- Full Track and Report features
- Basic Authoring tool
- Fully SCORM and xAPI compliant
- Exams and Assessments
- Learning Paths
Scorebuddy Academy™ is a library of rich curated expert courses as well as Scorebuddy easy access training content for customers who wish to train and certify their teams in the use of Scorebuddy.
For more information on Scorebuddy, Scorebuddy LMS™ and Scorebuddy Academy™ go to: https://scorebuddyqa.com/us/learning/
Scorebuddy is quality assurance solution for scoring customer service calls, emails, and web chat. It is a dedicated, stand-alone staff scoring system based in the cloud, requiring no integration. Build your own scorecards, collect results and share, collaborate and review with staff. The tool is designed to replace spreadsheets and static scoring systems.