Smaller UK contact centres need to “evolve or fail”, according to one of the sector’s leading players. Manchester based allldaypa, the leading contact centre for the SME industry, reports that businesses face a ‘perfect storm’ of market conditions that will cause the profit margins of smaller operators to be wiped out. Continue reading Over one million UK jobs at risk from contact centre crisis
Category Archives: Corporate News
Metro Bank creates 120 jobs in Ilford
Metro Bank, the revolution in British banking, is further investing in Essex, with the opening of its brand-new 24/7 contact centre in central Ilford, creating 120 new jobs for local people. Continue reading Metro Bank creates 120 jobs in Ilford
Wipro takes minority stake in Harte Hanks, an omni-channel marketing services leader
Wipro, a leading global information technology, consulting and business process services company and Harte Hanks announced that Wipro LLC (a wholly owned subsidiary of Wipro Limited) will invest $9.9 million in Harte Hanks and both companies will expand their existing partnership to offer end-to-end marketing technology services to customers. Continue reading Wipro takes minority stake in Harte Hanks, an omni-channel marketing services leader
Amazon on top again for customer satisfaction
Amazon has retained the top spot for the fifth consecutive time in the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service. Continue reading Amazon on top again for customer satisfaction
Capita and Sheffield City Council work together to enhance the services that create a vibrant city
Capita Local Public Services has entered into an exciting partnership with Sheffield City Council, working with them to transform and enhance services that will benefit residents and businesses. Continue reading Capita and Sheffield City Council work together to enhance the services that create a vibrant city
UK Customer Satisfaction Index (UKCSI) highlights banks & financial services on their way to improving customer service
Financial Services firms are making improvements but still behind retailers and travel providers on customer service, according to The Institute of Customer Service. Although banks featured in the top 10 places in the UK Customer Satisfaction Index (UKCSI), there is still a long way to go. Continue reading UK Customer Satisfaction Index (UKCSI) highlights banks & financial services on their way to improving customer service