ClickFox, the leader and innovator of the global Journey Analytics market announced the closing of new investment led by Arrowroot Capital, a growth equity firm based in Santa Monica focused on investments in Business-to-Business software companies. Continue reading ClickFox announces latest Investment led by Arrowroot Capital →

Vision Direct, the leading online retailer for contact lenses in the UK, has expanded its support hours to provide customer service 24 hours a day, 7 days a week. This is an industry first in the UK and will enable customers in the UK and the US to receive help at any time when they are ordering products from Vision Direct’s website. Continue reading Vision Direct Becomes UK’s First Contact Lens Retailer to Offer 24/7 Customer Service →

Sopra Steria has announced a strategic alliance with Symphony Ventures to address the growing Intelligent Automation (IA) needs of its customers across enterprise and the public sector. Continue reading Sopra Steria And Symphony Ventures Announce Strategic Alliance to Accelerate Intelligent Automation in Private and Public Sectors →

NICE announced the availability of online access to a new Net Promoter Masterclass by NICE Satmetrix, the leading global provider of customer feedback management software and the co-creator of NPS. The comprehensive training in Net Promoter methodology was developed for NICE Satmetrix by strategic partner Owen CX specifically to help companies succeed in today’s rapidly evolving digital business environment. Continue reading NICE Satmetrix Unveils Updated Net Promoter® Masterclass to Help Customer Experience Professionals Realize Immediate Impact →

HM Revenue and Customs (HMRC) launched new and innovative technology to help more than 3 million customers renew their tax credits by 31 July. HMRC has developed a customer-focused service through Amazon Alexa specifically for those seeking help with their tax credits renewals. Continue reading ‘Open HMRC’ – Alexa helps tax credits customers →

Amazon has retained the top spot in the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service. With a customer satisfaction score of 86.7 points (out of 100) this is the sixth consecutive time consumers have rated Amazon number one. Continue reading Amazon retains top spot for customer satisfaction as turmoil on the UK high street continues →