Semafone opens Australian office to support global contact centre customers

Semafone®, the leading provider of data security and compliance solutions for contact centres announces the opening of its new office in Australia. Located in the capital city of Canberra, the office will serve as a customer support hub to customers based in Australia and Asia and provide more efficient around-the-clock service and support to Semafone’s global customer base.

The Payment Card Industry Data Security Standard (PCI DSS) requires merchants to regularly carry out updates and upgrades to payment software, like Semafone’s Cardprotect solution. However, in most instances, these updates need be completed at night to avoid workday interruptions and allow customers to continue business as usual. The Australian office will enable Semafone to perform time-critical security patches when it is most convenient for customers around the globe.

“Opening our third office location is a testament to Semafone’s growth into a truly global organisation,” said Tim Critchley, Semafone CEO. “Our new Canberra office gives us the opportunity to provide around-the-clock customer service and support and to make critical updates to clients’ systems without any business disruption or inconvenience.”

With Australia’s growing focus on data security standards, exemplified by the recent enactment of its Notifiable Data Breaches (NDB) Scheme, Semafone is making its footprint in this region at the perfect time.

The Canberra office’s primary focus will be on customer support, but the office’s close proximity to partner SecureCo, a key player in Australia’s secure payments market, will provide additional in-region expertise and partner support.

“Semafone’s new Australian office will not only help strengthen our partnership but will also ensure our customers receive the best possible in-region support and expertise,” said Peter McCormick, COO, SecureCo. “We look forward to our continued partnership with Semafone as we work together to simplify PCI DSS compliance, keep data secure and uphold brand reputations.”

The new Semafone office is located at Unit 119B Mode 3, 24 Lonsdale St., Braddon, ACT 2612, Australia, and comes just two years after the opening of its North American headquarters in Boston.

About Semafone

Semafone provides contact centres with solutions for data security and compliance and works with enterprises around the world to remove sensitive data from IT and business networks, protecting reputations and helping organisations to comply with industry regulations such as PCI DSS and EU GDPR. The company’s patented and award-winning Cardprotect™ solution allows people to pay securely over the phone.

Semafone was founded in 2009 and now supports customers in over 25 countries on five continents. Semafone’s extensive customer base includes companies such as AO, AXA, The British Heart Foundation, Rogers Communications, RNIB, Santander, Sky, TalkTalk and parts of the Virgin Group.

Major investors of Semafone include Octopus Ventures and BGF (Business Growth Fund).

Semafone has achieved the four-leading security and payment accreditations: ISO 27001:2013, PA-DSS certification for Cardprotect its payment solution, is a PCI DSS Level 1 Service Provider and a registered Visa Level 1 Merchant Agent.

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