Corporate News

Vision Direct Becomes UK’s First Contact Lens Retailer to Offer 24/7 Customer Service

Vision Direct, the leading online retailer for contact lenses in the UK, has expanded its support hours to provide customer service 24 hours a day, 7 days a week. This is an industry first in the UK and will enable customers in the UK and the US to receive help at any time when they are ordering products from Vision Direct’s website.

From helping customers understand their prescription to offering product advice, the service makes the process of ordering contact lenses faster and easier:

  • Customers can obtain answers to important questions before they purchase products
  • Specialist advice will help to reassure customers who are new to wearing contact lenses or unfamiliar with ordering them online
  • 24-hour service will enable new customers to speak to a team member at any time before ordering to receive next day delivery

ORDERING CONTACT LENSES ONLINE MADE EASIER WITH 24/7 CUSTOMER SERVICE

“Being available 24/7 will provide a better and more efficient service to our customers” said Ashley Mealor, Chief Marketing Officer at Vision Direct. “Trips to the optician are often overlooked because they are time consuming and expensive, leaving customers’ questions and concerns unaddressed. Now they can speak to our customer service team whenever it suits them.”

The customer service team members have specialist knowledge both in terms of products and general eyecare, enabling them to answer a wide range of questions, so customers can feel reassured that they are receiving the best advice possible.

Vision Direct’s extended customer service team will be run by teams in York and Manchester, where there will now always be team members available to answer queries. This will have a positive effect on customers in the US especially, as they will be able to receive an immediate response during their daytime hours, making the entire process of ordering more efficient. Extended hours will also be beneficial to customers in the UK, who will no longer need to worry about visiting the site within a certain time frame or waiting until the next day for a response if they need to make a quick purchase.

For more information about Vision Direct visit http://www.visiondirect.co.uk