A new insight guide which offers five steps to help contact centres identify, select and retain talented agents has been published by assessment specialist cut-e. Continue reading New guide explains how contact centres can recruit and retain talented agents
Category Archives: Corporate News
No Abandoned 999 calls by West Yorkshire Police in Seven Months
West Yorkshire Police has not abandoned an emergency 999 call for seven months. Calls to the 999 number are for emergencies and where there is a threat to life. It is vital that the call is answered and answered as quickly as possible. Continue reading No Abandoned 999 calls by West Yorkshire Police in Seven Months
MERJE exceeds £7million turnover and looks to expand to new headquarters
Following six years of growth, Manchester-based specialist recruitment consultancy MERJE has passed another milestone with the announcement of £7.05million turnover in 2017, a 36% increase from 2016. Continue reading MERJE exceeds £7million turnover and looks to expand to new headquarters
Noble Systems Applauds Court’s TCPA Ruling
Noble Systems, a global leader in omnichannel contact centre technology solutions, applauds the recent Court ruling regarding the FCC’s interpretation of the TCPA statute, which significantly impacts the industry and daily operations of customer contact teams. Noble Systems has been an advocate for the contact center industry throughout the company’s almost 30-year history. Continue reading Noble Systems Applauds Court’s TCPA Ruling
Conversational Customer Care Reduces 80% of Repeat Callers
Convergys announced another step forward in its Conversational platform, Intelligent Voice Portal 11, which delivers human-like virtual assistant technology. Convergys’ Virtual Assistant (VA) Solutions allows customers to say what they need in their own words, complete tasks in the popular IoT devices Amazon Echo™ and Google Home™ and provide a real-time conversational chat bot on Facebook Messenger to resolve customer questions. Continue reading Conversational Customer Care Reduces 80% of Repeat Callers
Convergys Releases Enterprise Voice of the Customer Software to Help Companies Transform the Way They Use Feedback
Convergys, a global leader in customer management announced the release of ConvergysCX, a cloud-based Voice of the Customer platform that helps companies change the way customer feedback is used at scale. Continue reading Convergys Releases Enterprise Voice of the Customer Software to Help Companies Transform the Way They Use Feedback