Virtual Hold Technology has been synonymous with contact centre callback technologies, having pioneered the technology that today reduces frustration for millions of individuals engaging with companies for service and support. But just as the contact centre landscape has shifted, so has Virtual Hold Technology, the company. Continue reading Virtual Hold Technology is now VHT →

Volkswagen is consistently preparing itself to become the most user centered mobility brand. Therefore, the company establishes the new Holistic User Experience (HUX) division headed by Dr. Matthias Erb. In his new role he reports directly to the CEO of the Volkswagen brand, Dr. Herbert Diess. Continue reading Intensified customer experience: Volkswagen creates new Holistic User Experience (HUX) Division →

An NHS non-emergency helpline will be rolled out nationally, the Health Secretary, Vaughan Gething has announced. Continue reading 111 service to be rolled-out nationally across Wales →

A new insight guide which offers five steps to help contact centres identify, select and retain talented agents has been published by assessment specialist cut-e. Continue reading New guide explains how contact centres can recruit and retain talented agents →

West Yorkshire Police has not abandoned an emergency 999 call for seven months. Calls to the 999 number are for emergencies and where there is a threat to life. It is vital that the call is answered and answered as quickly as possible. Continue reading No Abandoned 999 calls by West Yorkshire Police in Seven Months →

Following six years of growth, Manchester-based specialist recruitment consultancy MERJE has passed another milestone with the announcement of £7.05million turnover in 2017, a 36% increase from 2016. Continue reading MERJE exceeds £7million turnover and looks to expand to new headquarters →