IPI, the Contact Centre specialist and solutions provider, announced that it has been awarded a three-star rating by Best Companies, the de facto standard for assessing employee engagement in the UK. Continue reading IPI awarded highest possible employer rating by Best Companies
Category Archives: Corporate News
Decagon launches with $35m raised from a16z and Accel
Decagon, a generative AI company powering enterprise customer support, emerged from stealth today and announced its $5M Seed and $30M Series A funding rounds. Continue reading Decagon launches with $35m raised from a16z and Accel
Bridgepoint backs LumApps as majority investor for its next stage of growth
Bridgepoint and LumApps have announced that Bridgepoint Europe VII (“BE VII”), the leading mid-market fund, will make a strategic investment in the next-generation intranet leader in a deal valued at $650m. Continue reading Bridgepoint backs LumApps as majority investor for its next stage of growth
TELUS International Becomes TELUS Digital Experience
TELUS International, a leading digital customer experience CX innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, announced it is rebranding to TELUS Digital Experience. Continue reading TELUS International Becomes TELUS Digital Experience
Evri announces £1 million investment into AI strategy to further transform the CX
Evri, the UK’s biggest dedicated parcel delivery company, announced a £1 million investment in its AI strategy, to further transform its customer service and ensure parcels pass through its network smoothly. Continue reading Evri announces £1 million investment into AI strategy to further transform the CX
ResultsCX Named ‘Horizon 1 Disruptor’ in HFS Horizons: Customer Experience Service Providers, 2024 Report
ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was recognized as a ‘Horizon 1 Disruptor’ in the HFS Horizons: Customer Experience Service Providers, 2024 report. Continue reading ResultsCX Named ‘Horizon 1 Disruptor’ in HFS Horizons: Customer Experience Service Providers, 2024 Report