TELUS International, a leading digital customer experience CX innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, announced it is rebranding to TELUS Digital Experience. Continue reading TELUS International Becomes TELUS Digital Experience
Category Archives: Corporate News
Evri announces £1 million investment into AI strategy to further transform the CX
Evri, the UK’s biggest dedicated parcel delivery company, announced a £1 million investment in its AI strategy, to further transform its customer service and ensure parcels pass through its network smoothly. Continue reading Evri announces £1 million investment into AI strategy to further transform the CX
ResultsCX Named ‘Horizon 1 Disruptor’ in HFS Horizons: Customer Experience Service Providers, 2024 Report
ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was recognized as a ‘Horizon 1 Disruptor’ in the HFS Horizons: Customer Experience Service Providers, 2024 report. Continue reading ResultsCX Named ‘Horizon 1 Disruptor’ in HFS Horizons: Customer Experience Service Providers, 2024 Report
Voice Assistant Builder PolyAI Closes $50 Million in Series C round
PolyAI, a leading global provider of enterprise voice assistants, has raised $50 million in a Series C round of funding. Continue reading Voice Assistant Builder PolyAI Closes $50 Million in Series C round
Bank of Ireland investing additional €34 million for customer service improvements
Bank of Ireland has announced a major additional investment in customer services with more than €34 million in the transformation of its telephony and Customer Relationship Management (CRM) systems. Continue reading Bank of Ireland investing additional €34 million for customer service improvements
VOXI by Vodafone launches large language model generative AI chatbot to enhance customer experience
VOXI by Vodafone has deployed a large language model (LLM) chatbot to transform its digital customer services. Continue reading VOXI by Vodafone launches large language model generative AI chatbot to enhance customer experience