IPI, the Contact Centre specialist and solutions provider, announced the launch of ElasticCX Service Recovery a new cloud-based solution for Contact Centre environments. Continue reading IPI introduces Service Recovery solution for Contact Centres
Tag Archives: IPI
IPI awarded highest possible employer rating by Best Companies
IPI, the Contact Centre specialist and solutions provider, announced that it has been awarded a three-star rating by Best Companies, the de facto standard for assessing employee engagement in the UK. Continue reading IPI awarded highest possible employer rating by Best Companies
IPI Pauseable now available on NICE CXone
IPI, the Contact Centre specialist and solutions provider, announced that Pauseable, IPI’s automated pause-and-resume compliance technology, is now available on NICE CXone, the CCaaS AI platform from NICE. Continue reading IPI Pauseable now available on NICE CXone
IPI appoints new Chairman to support next phase of growth
IPI, the Contact Centre specialist and solutions provider, announced the appointment of Steve Winningham as non-Exec Chairman of the company. Continue reading IPI appoints new Chairman to support next phase of growth
Findel transforms customer experience with IPI’s Contact Centre as a Service solution
IPI, the Contact Centre specialist and solutions provider, has announced that educational resources supplier Findel has successfully migrated its entire Customer Service operations to IPI’s pioneering cloud-based solution, ElasticCX. Continue reading Findel transforms customer experience with IPI’s Contact Centre as a Service solution
MSI Reproductive Choices handles 23% more enquiries with cloud-based contact centre solution from IPI
IPI, the Digital Transformation specialist, announced that it has enabled MSI Reproductive Choices (formerly Marie Stopes International) to improve access to its vital health services. Continue reading MSI Reproductive Choices handles 23% more enquiries with cloud-based contact centre solution from IPI