Convergys announced another step forward in its Conversational platform, Intelligent Voice Portal 11, which delivers human-like virtual assistant technology. Convergys’ Virtual Assistant (VA) Solutions allows customers to say what they need in their own words, complete tasks in the popular IoT devices Amazon Echo™ and Google Home™ and provide a real-time conversational chat bot on Facebook Messenger to resolve customer questions. Continue reading Conversational Customer Care Reduces 80% of Repeat Callers →

Convergys, a global leader in customer management announced the release of ConvergysCX, a cloud-based Voice of the Customer platform that helps companies change the way customer feedback is used at scale. Continue reading Convergys Releases Enterprise Voice of the Customer Software to Help Companies Transform the Way They Use Feedback →

Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, has been recognised as the best company for diversity and inclusion at the 2018 Women in Technology and Data Awards, where TCS in the UK was certified for its commitment to promoting women and addressing gender imbalance. Continue reading TCS Named as Best Company for Diversity and Inclusion →

Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, and Virgin Atlantic, a leading UK-based global airline, has extended its strategic partnership for a further five years. Continue reading Virgin Atlantic Airlines extends strategic partnership with Tata Consultancy Services →

Capita Communications and Control Solutions announces that it has been awarded a contract to deliver its command and control system to the Police Service of Northern Ireland (PSNI), following a competitive tender process. Continue reading The Police Service of Northern Ireland selects Capita to deliver its new command and control system →

Rail passengers in East Anglia are to receive round-the-clock help from Greater Anglia as it’s Norwich-based Customer Contact Centre moves to a 24/7 operation. Continue reading 24/7 assistance for Greater Anglia customers as Norwich Contact Centre operates round-the-clock →