BGL Group has opened its newest office at the well-known Paragon Business Village in Wakefield. The new office will be home to over 100 members of the BGL Customer Services team complementing those already operating in Sunderland and Peterborough. Continue reading BGL Group opens new site in Wakefield
Category Archives: Corporate News
Salford software firm accelerates growth plans with multi-million pound funding
Business to business Software as a Service (SaaS) firm ResponseTap Ltd will be embarking on a further stage of growth after securing a £3.5 million funding package from Clydesdale and Yorkshire Bank’s Growth Finance team. Continue reading Salford software firm accelerates growth plans with multi-million pound funding
NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is outperforming the rapidly expanding cloud contact centre market twofold, reporting a revenue compound annual growth rate of 49 percent and 55 percent growth in seats over the last five years. Continue reading NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold
Interactions Named to Forbes’ Next Billion-Dollar Startups List
Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care, has been named to Forbes’ Next Billion-Dollar Startup List for 2017. The list highlights the 25 companies Forbes’ editorial staff, TrueBridge Capital Partners and venture firms believe are most likely to reach $1 billion or more in valuation in the near future. Continue reading Interactions Named to Forbes’ Next Billion-Dollar Startups List
West’s Unified Communications Services helps contact centres ‘go digital’ with new multichannel benchmarking tool
Contact centres can now find out how their ability to handle multichannel customer contact compares with their industry peers with the launch of West’s new contact centre benchmarking tool. The Contact Centre Health Check evaluates whether contact centres have the capability to handle digital interactions, which are expected to overtake voice in the contact centre by 2020. Continue reading West’s Unified Communications Services helps contact centres ‘go digital’ with new multichannel benchmarking tool
Teleopti celebrates 25 years of innovation with customers and partners
Teleopti, a top provider of user-friendly, employee-focused Workforce Management solutions, this year celebrates 25 years of industry-leading software innovations for customer service support. Built on a foundation of entrepreneurial spirit, self-funding and strategic growth phases, Teleopti is proud to continue, and celebrate, its profitable development. A development that currently sees it growing at three times the market average. Continue reading Teleopti celebrates 25 years of innovation with customers and partners