Tag Archives: NewVoiceMedia

Benefit Management Solutions transforms contact centre operations and customer experience with NewVoiceMedia

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that New York-based benefits administration firm Benefit Management Solutions (BMS) is reporting improved contact centre reliability, productivity and quality assurance, along with significant cost savings, since implementing the NVM Platform. Continue reading Benefit Management Solutions transforms contact centre operations and customer experience with NewVoiceMedia

Vonage Announces Agreement to Acquire NewVoiceMedia, an Industry-Leading Cloud Contact Centre Provider

Vonage has entered into an agreement to acquire privately-held NewVoiceMedia, an industry-leading cloud Contact Centre-as-a-Service (CCaaS) provider, for an equity price of $350 million paid in cash. Continue reading Vonage Announces Agreement to Acquire NewVoiceMedia, an Industry-Leading Cloud Contact Centre Provider

NewVoiceMedia partners with Rapid7 to transform its customer experience and contact centre operations

NewVoiceMedia, a global provider of cloud contact centre and inside sales solutions announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalised, exceptional experience to its globally expanding customer base. Continue reading NewVoiceMedia partners with Rapid7 to transform its customer experience and contact centre operations

NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has for the third consecutive year been named in the Forbes 2018 Cloud 100, the definitive list of top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners and Salesforce Ventures. Continue reading NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies

Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base

NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, announced that Tungsten Network has selected its NVM Platform to better serve its global customer-base by delivering exceptional, emotive experiences. Continue reading Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base