TeleTech, a leading global provider of customer experience, engagement and growth solutions delivered through its proprietary end-to-end HumanifyTM Customer Engagement as a Service offering,nannounces it is expanding its EMEA operation with the hiring of key executives to focus on the United Kingdom and Europe. Continue reading TeleTech expands its EMEA operation with UK senior executive appointments as Customer Experience (CX) demand grows
Category Archives: Corporate News
BGL Group opens new site in Wakefield
BGL Group has opened its newest office at the well-known Paragon Business Village in Wakefield. The new office will be home to over 100 members of the BGL Customer Services team complementing those already operating in Sunderland and Peterborough. Continue reading BGL Group opens new site in Wakefield
Salford software firm accelerates growth plans with multi-million pound funding
Business to business Software as a Service (SaaS) firm ResponseTap Ltd will be embarking on a further stage of growth after securing a £3.5 million funding package from Clydesdale and Yorkshire Bank’s Growth Finance team. Continue reading Salford software firm accelerates growth plans with multi-million pound funding
NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is outperforming the rapidly expanding cloud contact centre market twofold, reporting a revenue compound annual growth rate of 49 percent and 55 percent growth in seats over the last five years. Continue reading NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold
Interactions Named to Forbes’ Next Billion-Dollar Startups List
Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care, has been named to Forbes’ Next Billion-Dollar Startup List for 2017. The list highlights the 25 companies Forbes’ editorial staff, TrueBridge Capital Partners and venture firms believe are most likely to reach $1 billion or more in valuation in the near future. Continue reading Interactions Named to Forbes’ Next Billion-Dollar Startups List
West’s Unified Communications Services helps contact centres ‘go digital’ with new multichannel benchmarking tool
Contact centres can now find out how their ability to handle multichannel customer contact compares with their industry peers with the launch of West’s new contact centre benchmarking tool. The Contact Centre Health Check evaluates whether contact centres have the capability to handle digital interactions, which are expected to overtake voice in the contact centre by 2020. Continue reading West’s Unified Communications Services helps contact centres ‘go digital’ with new multichannel benchmarking tool