What does Robotic Process Automation (RPA) mean for customer service? Are organisations ready to incorporate this form of technology and transform their customer service operation? Continue reading [Survey]: The Customer Service Pulse for Robotic Process Automation – 2017
Category Archives: Corporate News
Direct Response combines delivery and technology expertise to form The Yonder Digital Group
Today, Direct Response unveils its new identity: The Yonder Digital Group, the result of acquisitions of CallScripter, Ansaback and GoResponse. The Group leverages the acquired companies’ extensive experience in customer experience delivery and technological innovation to service clients across a range of industries with its omni-channel, multi-modal service rooted in expert analysis of customer behaviour. Continue reading Direct Response combines delivery and technology expertise to form The Yonder Digital Group
Amazon To Create Record 5,000 New Full-Time Jobs This Year Across the UK
PRESS RELEASE: Amazon UK announced plans to create more than 5,000 full-time jobs this year, taking the company’s total UK workforce to over 24,000. These new job opportunities are for people with all types of experience, education and skill levels—from software developers, engineers and technicians, to those seeking entry-level positions and on-the-job training. Continue reading Amazon To Create Record 5,000 New Full-Time Jobs This Year Across the UK
Junction partners with SunLife to launch new multi-product insurance proposition
PRESS RELEASE: Junction, BGL Group’s partnerships business, has signed a five-year contract to provide home and motor insurance products to leading insurer SunLife. The deal marks the next stage of SunLife’s expansion into the general insurance market and will see the brand offering motor insurance for the first time, along with a revamped and improved home insurance product. All policies will be 5* Defaqto rated, reflecting the comprehensive benefits and cover on offer. Continue reading Junction partners with SunLife to launch new multi-product insurance proposition
IOVOX secures $10M in funding
PRESS RELEASE: Global call analytics company IOVOX announced the completion of a $10M Series A round of equity and debt financing led by Octopus Ventures, SF Capital, and Silicon Valley Bank. IOVOX is using the new investment to expand in the United States and execute a product strategy to widen the addressable market for IOVOX services. Continue reading IOVOX secures $10M in funding
Freshdesk Opens Data Center In Frankfurt
PRESS RELEASE: Freshdesk, the leading provider of cloud-based customer engagement software announced the opening of a new European data center in Frankfurt, Germany. The Frankfurt data center will backup data in Germany, adding an extra level of security as Freshdesk’s customer base continues to grow within Europe. Continue reading Freshdesk Opens Data Center In Frankfurt