[24]7.ai, Inc., a global leader in conversational AI solutions, announced new research that shows a wide gap between the customer experience that businesses think they provide and what consumers actually experience. The report titled “The CX Reality Check – Research, Revelations and the Route Forward,” is based on surveys of 500 customer experience leaders across Australia, Canada, the United Kingdom, and the United States, contrasted with 500 consumers in those same markets. Continue reading [24]7.ai Research Shows Customers Are Not as Happy as Businesses Think
Tag Archives: [24]7.ai
[24]7.ai Offers Apple Business Chat to help clients meet customers where they are
[24]7.ai, a global leader in intent-driven customer engagement solutions announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. Continue reading [24]7.ai Offers Apple Business Chat to help clients meet customers where they are
[24]7 AIVA Earns Top Spot in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report
[24]7.ai, a global leader in intent-driven customer engagement solutions announced that its flagship product [24]7 AIVA was awarded the highest rating in the Intelligent Assistant sector report from Opus Research. Continue reading [24]7 AIVA Earns Top Spot in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report
[24]7.ai Adds Intelligent Messaging to Enable Continuous Conversations between Businesses and Consumers
[24]7.ai, a global leader in intent-driven customer experience solutions, announced its Fall 2017 Release that supports business chat, enabling companies to have a conversation with consumers using natural language, on more than a billion devices worldwide. The Fall 2017 Release, available to all existing [24]7.ai clients as part of new capability additions to the platform, also includes Vivid Speech functionality that enhances interactive voice response (IVR) with intuitive visual experiences. Continue reading [24]7.ai Adds Intelligent Messaging to Enable Continuous Conversations between Businesses and Consumers
[24]7 Changes Company Name to [24]7.ai to Reflect Leadership in Artificial Intelligence for Superior Customer Experience
[24]7, a global leader in intent-driven customer experience solutions, has changed the company name to [24]7.ai to better reflect its leadership in leveraging artificial intelligence to dramatically improve customer experience. [24]7.ai empowers companies to understand, anticipate and act on consumer intent, leading to better experiences, greater brand loyalty and increased revenue opportunities. Continue reading [24]7 Changes Company Name to [24]7.ai to Reflect Leadership in Artificial Intelligence for Superior Customer Experience