Tag Archives: iAdvize

European startup iAdvize raises €32 million to accelerate international growth and innovation

iAdvize, the European leader in conversational marketing, today announces £28 million of series C funding with participation from Idinvest Partners, Bpifrance via Large Venture, the fund dedicated to innovating and hyper-growth companies, and Quadrille Capital. Continue reading European startup iAdvize raises €32 million to accelerate international growth and innovation

iAdvize launches ibbü in the UK to connect online shoppers with knowledgeable peers

PRESS RELEASE: iAdvize, the European leader in conversational commerce, today announces the launch of its on-demand pool of experts, ibbü, in the UK. ibbü provides brands advanced software and a pool of experts to chat to customers who visit their website at any time, which ultimately enhances customer experience and boosts sales for brands in a variety of sectors. Continue reading iAdvize launches ibbü in the UK to connect online shoppers with knowledgeable peers

More than 90% of iAdvize employees use ‘Facebook at Work’ every day

PRESS RELEASE: iAdvize started using ‘Facebook at Work’ in July 2015 and it is now the company’s number one internal communications tool. More than 90% of employees use the business version of Facebook every day and generate an average of 1,000 interactions on a daily basis (posts, likes and comments). Facebook at Work is a business version of Facebook that allows companies to build more productive, efficient and collaborative workplaces. It is easy-to-use, secure and available on desktop and mobile devices, along with its complementary messaging tool, Work Chat. Continue reading More than 90% of iAdvize employees use ‘Facebook at Work’ every day

iAdvize Research Reveals What UK eCustomers Really Want For Christmas; Customer Care Is Stuck In The Dark Ages

PRESS RELEASE: With the biggest online shopping season upon us, leading customer care platform iAdvize announces research which indicates that email support offered on websites is a big turn off for eCustomers, and that new and more fashionable customer service channels – live chat and community chat – are succeeding it as the CRM solution for building loyalty. Continue reading iAdvize Research Reveals What UK eCustomers Really Want For Christmas; Customer Care Is Stuck In The Dark Ages

iAdvize adds social media brick to its real-time customer engagement platform with the acquisition of Bringr

PRESS RELEASE: iAdvize, European leader in real-time customer engagement, acquires Bringr, a social media publishing, monitoring and analytics tool. The solution now becomes a real-time customer engagement platform which enables its users to interact with their customers wherever they are, be it on their website (Click to Chat, Click to Call, Click to Video and Click to Community) or on social media. Continue reading iAdvize adds social media brick to its real-time customer engagement platform with the acquisition of Bringr

iAdvize launches its community chat solution, Click to Community

PRESS RELEASE: According to the 2014 Connected Life study by TNS Sofres, 41% of internet users prefer to hear what other users have to say before they make a purchase. Click to Community will enable companies to transform their most savvy users into brand ambassadors by giving them the possibility to answer the questions of other users via live chat. Continue reading iAdvize launches its community chat solution, Click to Community

Chat Agents as Brand Ambassadors

BLOG: With your online sales agents newly established as the public face of your business, just how well placed are they to meet the demands of the job? UK customers tend to expect the highest levels of customer service in Europe and they are among the most impatient. Thanks to chat solutions, companies can now give their customers fast, efficient, and more personal online support. Who knew Chat Agent rhymed with Brand Ambassador?  Continue reading Chat Agents as Brand Ambassadors

iAdvize integration with Zendesk improves customer service

PRESS RELEASE: iAdvize, the Click-to-Chat customer service solution provider, has today launched an application to enable the synchronisation of Zendesk data with its real-time channels, Click to Chat, Call and Video. This new application gives businesses using iAdvize and Zendesk the possibility to enhance their online customer service. Continue reading iAdvize integration with Zendesk improves customer service