Global communications company Infobip has unveiled plans for the newly rebranded Infobip Shift Conference. Now in its tenth year, the developer conference will be held from September 7- 8, and is expected to welcome over 3,000 people in what the organisers believe will be one of the largest development events in Europe in 2021. Continue reading Eastern Europe’s Largest Developer Conference Infobip Shift ‘21 Celebrates Jubilee Year
Join Business Systems & Calabrio on July 13th at 2pm, for an interactive webinar to discuss the top 9 ways contact centres can reduce costs (with real-life examples and figures to refer to), to drive influential change in your operation.
Taking place on October 5 – 9, 2020, with the topic Digital Experiences Reignited, attendees will hear from a number of organisations, including Uber, Netflix, HSBC, Dropbox, UPS and Grubhub.
Split into short segments, the event promises a full week of insightful discussions around innovation, digital transformation, customer experience, people management, and various industry-related issues.
To secure your place, contact email@example.com
NICE announced Interactions Live, the biggest customer experience virtual event of the year. To be held on September 15-16, this free event will provide unprecedented insights for adopting an agile service approach and creating extraordinary customer and employee experiences in any market dynamic. Continue reading NICE Announces Interactions Live
On 10th June at 2pm (BST) – Future proofing customer contact – Enable always-on CX for the always-connected customer (with Automation and Messaging), featuring LivePerson as guest speakers. Continue reading Webinar: Future Proofing Customer Contact
Moving to a ‘work from home’ model could be one of the most unexpected thing that’s ever happened to your Contact Centre. But it’s not impossible to work through this. Continue reading Webinar: Navigating and adapting your contact centre for the future’
Staring down the possibility of indefinite shop and outlet closures, extended stay-at-home-orders, and ongoing social distancing restrictions, CX leaders were forced to act fast to achieve business continuity amidst the COVID-19 outbreak. Continue reading Webinar: Shifting Back – How to prepare for whats next in the contact centre
Teleperformance is hosting the third installment of its Leader Insights Roundtable Series, Path to the New Normal, focusing on “What’s Next in CX”, on May 19th at 5pm UK time. Continue reading Leader Insights Roundtable Series, Path to the New Normal: “What’s Next in CX”
Teleperformance is starting the 2020 TP Talks webinar season with a hot topic: How CVS is using Artificial Intelligence and Robotics Process Automation to improve their customer’s experience. Continue reading Webinar: How CVS is using Artificial Intelligence and Robotics Process Automation to improve their customer’s experience.
Is NPS too generic? Is CSAT too open to bias? Relying on customer surveys just isn’t enough. Continue reading Webinar: Customer Surveys – The big problem (and one or two others) with relying on customer surveys and how measuring quality can solve them.
Join Samsung UK and Ember at a round-table discussion, hosted by Teleperformance on 21 November 2019, on offshoring and homeworking as contact centre location options. Continue reading Home or away: contact centre location choices
Noble Systems, global leader in omnichannel contact centre technology solutions, will host its 2019 Select Noble Users Group (SNUG) Conference next month at The Langham Hotel in London on the 10th and 11th September. Continue reading Noble Systems to Host 2019 SNUG Conference
Improving the customer experience is a huge challenge for CIOs. Simply put – you can’t innovate fast enough. Customer demands are constantly changing and your existing technology stack can’t keep up. Continue reading Event: “A Faster Way To Improve CX”
EvaluAgent has confirmed the date and venue for its first conference of 2019. The event will be focusing on ‘The Future of Quality Assurance’ and will be held in London, at Chelsea’s Stamford Bridge stadium on 28th February. Continue reading Future of Quality Assurance Conference
According to the 2018 Deloitte Global RPA survey, 53% of respondents have already started their Robotic Process Automation journey. This is expected to increase to 72% in the next two years. If this continues at its current level, RPA will have achieved near-universal adoption within the next five years. Continue reading Webinar: Humans and the Robots: Extend the Value of Robotic Process Automation