Is NPS too generic? Is CSAT too open to bias? Relying on customer surveys just isn’t enough. Continue reading Webinar: Customer Surveys – The big problem (and one or two others) with relying on customer surveys and how measuring quality can solve them.
Join Samsung UK and Ember at a round-table discussion, hosted by Teleperformance on 21 November 2019, on offshoring and homeworking as contact centre location options. Continue reading Home or away: contact centre location choices
Noble Systems, global leader in omnichannel contact centre technology solutions, will host its 2019 Select Noble Users Group (SNUG) Conference next month at The Langham Hotel in London on the 10th and 11th September. Continue reading Noble Systems to Host 2019 SNUG Conference
Improving the customer experience is a huge challenge for CIOs. Simply put – you can’t innovate fast enough. Customer demands are constantly changing and your existing technology stack can’t keep up. Continue reading Event: “A Faster Way To Improve CX”
EvaluAgent has confirmed the date and venue for its first conference of 2019. The event will be focusing on ‘The Future of Quality Assurance’ and will be held in London, at Chelsea’s Stamford Bridge stadium on 28th February. Continue reading Future of Quality Assurance Conference
According to the 2018 Deloitte Global RPA survey, 53% of respondents have already started their Robotic Process Automation journey. This is expected to increase to 72% in the next two years. If this continues at its current level, RPA will have achieved near-universal adoption within the next five years. Continue reading Webinar: Humans and the Robots: Extend the Value of Robotic Process Automation
Noble Systems, a global leader in omnichannel contact centre technology solutions, has announced the dates of its 2018 Select Noble Users Group (SNUG) Conference series. The conferences help Noble’s users “get connected” to their Noble products and collaborate with other users, so they can work faster and smarter, lower costs and optimise results.
Noble Systems hosts the SNUG Conferences in three regions, including the Americas, APAC and EMEA. The 2018 conference dates and locations are:
- Americas – 25 – 27 April, Sandpearl Resort in Clearwater Beach, Florida
- EMEA – 20 – 21 June, The Intercontinental in Dublin, Ireland
- APAC – 24 – 25 October, The Intercontinental (Rialto) in Melbourne, Australia
“Through the SNUG Conference’s educational sessions, interactive workshops and networking events, our attendees share information and experiences and discover how they can leverage their Noble technologies to meet the challenges of today’s communication environments” says Colin Chave, General Manager, Noble Systems EMEA. “Our clients find tremendous value in getting connected to their systems, to other users and to our team as their technology partner”.
Key areas of focus at SNUG 2018 will include case studies and best practices for the company’s solutions for contact centre, analytics, workforce management and compliance, with an emphasis on application-focused discussion groups and interactive panels. The SNUG conferences combine business experts, industry leaders and product specialists in an environment that promotes knowledge sharing among users so they can engage with their customers, streamline processes and reduce costs. Learn more on the SNUG 2018 Conference website.
Noble Systems will host its 2017 Select Noble Users Group (SNUG) APAC Conference this month in Sydney, on 10 – 11 October at Pier One Hotel. The conference helps Noble’s users “get connected” to their Noble products, to other users facing similar business challenges and to the Noble Systems team, so they can work faster and smarter, lower costs and optimise results. Continue reading Noble Systems to Host 2017 SNUG APAC Conference
Noble Systems Corporation, a global leader in omnichannel contact centre technology solutions, will host its 2017 Select Noble Users Group (SNUG) Conference in Manchester, on 21st to 22nd June at The Lowry Hotel. The conference helps Noble’s users “get connected” to their Noble products, to other users facing similar business challenges and to the Noble Systems team, so they can work faster and smarter, lower costs and optimise results. Continue reading Noble Systems to Host 2017 SNUG EMEA Conference
PRESS RELEASE: eGain announced that the company will showcase its award-winning digital engagement suite for the Cisco contact centre infrastructure—eGain Solve™ for Cisco Unified CCE™—at CCW 2017 in Berlin, scheduled for February 21st through 23rd, 2017. Continue reading eGain to exhibit at Call Centre World (CCW) 2017