On 10th June at 2pm (BST) – Future proofing customer contact – Enable always-on CX for the always-connected customer (with Automation and Messaging), featuring LivePerson as guest speakers. Continue reading Webinar: Future Proofing Customer Contact
Moving to a ‘work from home’ model could be one of the most unexpected thing that’s ever happened to your Contact Centre. But it’s not impossible to work through this. Continue reading Webinar: Navigating and adapting your contact centre for the future’
Staring down the possibility of indefinite shop and outlet closures, extended stay-at-home-orders, and ongoing social distancing restrictions, CX leaders were forced to act fast to achieve business continuity amidst the COVID-19 outbreak. Continue reading Webinar: Shifting Back – How to prepare for whats next in the contact centre
Teleperformance is hosting the third installment of its Leader Insights Roundtable Series, Path to the New Normal, focusing on “What’s Next in CX”, on May 19th at 5pm UK time. Continue reading Leader Insights Roundtable Series, Path to the New Normal: “What’s Next in CX”
Teleperformance is starting the 2020 TP Talks webinar season with a hot topic: How CVS is using Artificial Intelligence and Robotics Process Automation to improve their customer’s experience. Continue reading Webinar: How CVS is using Artificial Intelligence and Robotics Process Automation to improve their customer’s experience.
Is NPS too generic? Is CSAT too open to bias? Relying on customer surveys just isn’t enough. Continue reading Webinar: Customer Surveys – The big problem (and one or two others) with relying on customer surveys and how measuring quality can solve them.
Join Samsung UK and Ember at a round-table discussion, hosted by Teleperformance on 21 November 2019, on offshoring and homeworking as contact centre location options. Continue reading Home or away: contact centre location choices
Noble Systems, global leader in omnichannel contact centre technology solutions, will host its 2019 Select Noble Users Group (SNUG) Conference next month at The Langham Hotel in London on the 10th and 11th September. Continue reading Noble Systems to Host 2019 SNUG Conference
Improving the customer experience is a huge challenge for CIOs. Simply put – you can’t innovate fast enough. Customer demands are constantly changing and your existing technology stack can’t keep up. Continue reading Event: “A Faster Way To Improve CX”
EvaluAgent has confirmed the date and venue for its first conference of 2019. The event will be focusing on ‘The Future of Quality Assurance’ and will be held in London, at Chelsea’s Stamford Bridge stadium on 28th February. Continue reading Future of Quality Assurance Conference