Global communications company Infobip has unveiled plans for the newly rebranded Infobip Shift Conference. Now in its tenth year, the developer conference will be held from September 7- 8, and is expected to welcome over 3,000 people in what the organisers believe will be one of the largest development events in Europe in 2021. Continue reading Eastern Europe’s Largest Developer Conference Infobip Shift ‘21 Celebrates Jubilee Year →

Join Business Systems & Calabrio on July 13^th at 2pm, for an interactive webinar to discuss the top 9 ways contact centres can reduce costs (with real-life examples and figures to refer to), to drive influential change in your operation.

Register: https://register.gotowebinar.com/register/8349140861757918991

Taking place on October 5 – 9, 2020, with the topic Digital Experiences Reignited, attendees will hear from a number of organisations, including Uber, Netflix, HSBC, Dropbox, UPS and Grubhub.

Split into short segments, the event promises a full week of insightful discussions around innovation, digital transformation, customer experience, people management, and various industry-related issues.

To secure your place, contact james.eyre@teleperformance.co.uk

NICE announced Interactions Live, the biggest customer experience virtual event of the year. To be held on September 15-16, this free event will provide unprecedented insights for adopting an agile service approach and creating extraordinary customer and employee experiences in any market dynamic. Continue reading NICE Announces Interactions Live →

On 10th June at 2pm (BST) – Future proofing customer contact – Enable always-on CX for the always-connected customer (with Automation and Messaging), featuring LivePerson as guest speakers. Continue reading Webinar: Future Proofing Customer Contact →