On 10th June at 2pm (BST) – Future proofing customer contact – Enable always-on CX for the always-connected customer (with Automation and Messaging), featuring LivePerson as guest speakers.
Businesses need a strategy that not only needs to support and manage crises like the current Coronavirus pandemic, but with a long-term and transformational approach that operationalises customer contact post-crisis. There is no expectation that things will go back to what we classed as ‘normal’, leaving brands needing to maximise an opportunity to rethink, and rebuild customer contact.
Discover how to navigate the new normal – with conversations at the heart of your customer interactions. Whether in a crisis or not, your customers want to reach you via means that are second nature. Broaden your range and learn how to meet your customers where they are via AI powered messaging, social media conversations, and even mobile apps.