Observe.AI announced a multi-year strategic collaboration agreement with Amazon Web Services (AWS) to help enterprises deploy AI Agents for CX across customer service operations at scale. Continue reading Observe.AI Announces Strategic Collaboration Agreement with AWS to Accelerate Adoption of AI Agents for Customer Experience
Monthly Archives: July 2026
8×8 Delivers Flexible, Consumption-Based UC Solution for Direct Resell Partners with 8×8 Small Business
8×8, Inc., a leading global business communications platform provider, has launched 8×8 Small Business, a new self-serve, consumption-based offering that gives direct resell partners more flexibility to win and serve small and medium businesses (SMBs), with no fixed seat counts, annual licences, or obligation to bundle tools their customers don’t need. Continue reading 8×8 Delivers Flexible, Consumption-Based UC Solution for Direct Resell Partners with 8×8 Small Business
BBVA Goes Beyond Satisfaction Surveys and Uses AI to Measure the Real Customer Experience
BBVA is forging ahead with the development of new AI-generated customer experience metrics that bring together information from multiple customer touchpoints, including phone conversations, complaints, and interactions through the website and mobile app, all in compliance with applicable data protection regulations. Continue reading BBVA Goes Beyond Satisfaction Surveys and Uses AI to Measure the Real Customer Experience
Crescendo Appoints Andy Lee as CEO
Crescendo, the only AI-native customer experience solution built to run CX as one unified system, announced the appointment of Andy Lee as Chief Executive Officer. Continue reading Crescendo Appoints Andy Lee as CEO
UiPath Selected By The Very Group To Drive Smarter Retail Pricing With Agentic AI
UiPath, a leader in business orchestration and automation, announces its three-year agreement with The Very Group to revamp its pricing strategy using agentic AI. Continue reading UiPath Selected By The Very Group To Drive Smarter Retail Pricing With Agentic AI
IPI brings secure payment solution to Genesys AppFoundry as organisations respond to rising fraud and PCI pressure
IP Integration (IPI), the contact centre specialist and solutions provider, announced the availability of its secure payment solution, Cloud PCI, on Genesys AppFoundry, the solutions marketplace for customers operating across all Genesys platforms. Continue reading IPI brings secure payment solution to Genesys AppFoundry as organisations respond to rising fraud and PCI pressure