Category Archives: Guest Post

Seven principles for AI: BMW Group sets out code of ethics for the use of artificial intelligence

The use of artificial intelligence (AI) is a central element of the digital transformation process at the BMW Group. The BMW Group already uses AI throughout the value chain to generate added value for customers, products, employees and processes. Continue reading Seven principles for AI: BMW Group sets out code of ethics for the use of artificial intelligence

AI to the rescue: first aid for busy contact centres in local government

Can Artificial Intelligence (AI) really deflect calls away from the contact centre? This is the question many local government organisations are asking as they strive to serve the community at reduced cost. Henry Jinman of EBI.AI outlines 7 reasons why conversational AI holds the answer. Continue reading AI to the rescue: first aid for busy contact centres in local government

Next-level CX: the power of digital-first communication

Today’s digital world offers consumers more methods of communication than ever before. Driven by millennials and generation Z, the likes of text, messaging apps and other forms of social media are reshaping the way people maintain interpersonal relationships and communicate with their friends and family around the world. Continue reading Next-level CX: the power of digital-first communication

How AI can help deliver an improved Customer Experience in your Contact Centre

Some of the most innovative AI tools such as chatbots can revolutionise your contact centre, but where do you start? Stay focused, educate agents and make technology the strategic enabler. Thomas Rødseth at Puzzel shares his 3-point plan for kickstarting your own AI revolution… Continue reading How AI can help deliver an improved Customer Experience in your Contact Centre