Business Systems (UK)’s Richard Mill on how Workforce Optimisation (WFO) could be a big help for city firms attempting to meet the FCA’s Conduct Risk Agenda… Continue reading The Cost of Risky Business
Category Archives: Guest Post
Are digital channels really any cheaper?
As statistics reveal that digital channels are not much cheaper than traditional voice calls, Colin Hay at Puzzel goes in search of the truth and shares 5 top tips for boosting efficiency and cost-effectiveness in one go… Continue reading Are digital channels really any cheaper?
How Emerging Technologies are Transforming Travel CX
by Iain Banks, Vice President for International Markets at TTEC… Continue reading How Emerging Technologies are Transforming Travel CX
PSD2 & SCA: How can we save online sales?
Will your online sales nosedive when PSD2 and SCA hit home from September 14? The fears are real. But it’s possible for merchants to prevent carts from getting abandoned — and even grow their business. Continue reading PSD2 & SCA: How can we save online sales?
When is the right time to enlist the support of IT when it comes to data?
When it comes to maximising the true value of an organisation’s data, many business leaders are quick to turn to the IT team to deliver solutions that will turn disparate siloes of Excel spreadsheets into meaningful insights. However, at best, this will result in your data project falling into the dreaded IT implementation queue, at worst, the solution that’s delivered is not fit for purpose. Continue reading When is the right time to enlist the support of IT when it comes to data?
Data is everything in the new era of customer service
Patrik Vesterberg of Teleopti explores the value of WFM data to drive effective CX strategies… Continue reading Data is everything in the new era of customer service