Loyalty and satisfaction go hand in hand; you won’t have loyal customers unless they’re satisfied with your level of customer service. In a time when competition levels are rocketing, it’s hard for brands to stand out from the masses, but focusing on making your customer experience unique is a sure-fire way to get a step ahead. Continue reading Make your CX stand out from the crowd
Category Archives: Guest Post
Eight Tips to Minimize Customer Effort and Maximize Customer Satisfaction
Making life easier for customers is the first step towards brand loyalty and business success. Magnus Geverts at Teleopti shares his eight top tips for reducing customer effort in contact centres… Continue reading Eight Tips to Minimize Customer Effort and Maximize Customer Satisfaction
The Foundational Pillars of Omnichannel Success
Many organisations want to provide an omnichannel experience, but few are actually doing it well consistently. If you’re a contact centre leader who’s been challenged with leading the omnichannel charge, you’re probably wondering what it takes to make, or break, a successful program. More importantly, what are the components necessary for getting it right? Continue reading The Foundational Pillars of Omnichannel Success
What customers want
Customers are the lifeblood of every organisation so getting the customer experience right is vital. Every company aims to exceed service expectations but to achieve this it’s important to understand what customers want and expect. Sundeep Boughan at Puzzel takes a closer look… Continue reading What customers want
Is your contact centre missing the latest evolution of Cloud Computing?
We’re in danger of losing our softer side of customer service
Neil Hammerton, CEO, Natterbox… Continue reading We’re in danger of losing our softer side of customer service