Tag Archives: IFS | mplsystems

Ensuring the ROI of Adding Artificial Intelligence

Adding artificial intelligence to the contact centre is an important decision that involves a significant investment of time, money, and resources. Because of this, when an organisation is ready to implement AI, it’s absolutely critical to identify how and when the new technology will deliver a return on investment. Continue reading Ensuring the ROI of Adding Artificial Intelligence

The Foundational Pillars of Omnichannel Success

Many organisations want to provide an omnichannel experience, but few are actually doing it well consistently. If you’re a contact centre leader who’s been challenged with leading the omnichannel charge, you’re probably wondering what it takes to make, or break, a successful program. More importantly, what are the components necessary for getting it right? Continue reading The Foundational Pillars of Omnichannel Success

IFS-mplsystems named a Visionary in the Gartner 2017 Magic Quadrant for Contact Center as a Service, Western Europe, For the Third Consecutive Year

IFS-mplsystems, leading provider of contact center and customer engagement CRM technology, announces that Gartner named the company a Visionary in the October 2017 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe, for the third consecutive year. Continue reading IFS-mplsystems named a Visionary in the Gartner 2017 Magic Quadrant for Contact Center as a Service, Western Europe, For the Third Consecutive Year