Thomas Rødseth reviews Puzzel’s three most popular 2017 contact centre white papers… Continue reading 3 Critical issues facing contact centres today and how to overcome them, the latest blog from Puzzel
Category Archives: Guest Post
Call centres: time to take those innovation opportunities
By Rafael Cortes, head of marketing, Foehn… In the past, communications technology was IT’s domain. Something used by the call centre team but understood, managed and acquired by the technology manager alone. When it came to office-based hardware, specialist voice networks, maintenance and management, control still rested with the IT department. Continue reading Call centres: time to take those innovation opportunities
Customer Service within the Retail Sector via AI-Powered Chat
Instead of searching through a website or mobile app on their own, today’s consumers prefer to engage in conversation with AI-powered chat, whether that be in the form of chatbots or virtual assistants or messenger apps. Continue reading Customer Service within the Retail Sector via AI-Powered Chat
Downfall of the cloud
There’s no denying that there are potential advantages to choosing cloud storage for your business. However, not every cloud has a silver lining. In this article, Stephen Parker, founder and CEO of live chat provider Parker Software, dispels some common misconceptions about cloud-based storage and what disadvantages it poses when compared to a traditional on-premises model. Continue reading Downfall of the cloud
How GDPR will impact online retailers
Approximately 87 per cent of UK consumers bought at least one online product last year, and the UK is second only to Norway for making ecommerce purchases in Europe. With the industry booming, Roxanne Abercrombie, content strategist at live chat software specialist, Parker Software, explains how general data protection regulation (GDPR) will impact online retailers. Continue reading How GDPR will impact online retailers
How to reduce costs in the contact centre
Seven reasons why it pays to invest in cloud-based technology in contact centres, Thomas Rødseth of Puzzel… Continue reading How to reduce costs in the contact centre