By Rafael Cortes, head of marketing, Foehn… In the past, communications technology was IT’s domain. Something used by the call centre team but understood, managed and acquired by the technology manager alone. When it came to office-based hardware, specialist voice networks, maintenance and management, control still rested with the IT department. Continue reading Call centres: time to take those innovation opportunities
Tag Archives: Foehn
Foehn Redefines Cloud Phone Systems Management with Launch of Voxivo
Foehn, the award-winning provider of cloud communications technology, has launched Voxivo, a new cloud phone system. Voxivo’s design simplicity and innovative interface transforms crucial but often over-looked aspects of staff productivity amongst businesses of all sizes, by giving IT or business managers and employees alike easy control of key phone system management tasks that were previously denied to them. Continue reading Foehn Redefines Cloud Phone Systems Management with Launch of Voxivo
Foehn wins G-Cloud 8 approval to make it four in a row
Foehn announced they are now approved by the Crown Commercial Services as a supplier in the category of ‘Software as a Service’ on the G-Cloud 8 procurement framework, part of the Government’s Digital Marketplace. This is Foehn’s fourth G-Cloud accreditation in succession, spanning a period of four years when the company has been successful in winning significant contracts from local authorities and central government bodies acquiring Foehn’s services through G-Cloud. Continue reading Foehn wins G-Cloud 8 approval to make it four in a row
New videos show how council saved thousands moving to IP telephony
With councils across the UK coming to terms with spending cuts, IT and telephony is one area where they are looking to make cost savings. Boston Borough Council recently underwent a transformation of its telephony that not only saved the Council more than 40% on its previous system, but also led to improved customer service in several areas. The experiences of the Council are documented in a series of videos released by communication systems integrator, Foehn. Continue reading New videos show how council saved thousands moving to IP telephony
Boston Borough Council almost halves telephony costs through move to IP
Boston Borough Council has saved more than 40% of is annual telephony costs by transitioning to a modern IP communications system provided by systems integrator, Foehn. As well as achieving significant financial savings, the Council has been able to make efficiency gains, introduce flexible working, better measure and improve call centre performance, and now has in place a more robust and resilient disaster recovery plan. Continue reading Boston Borough Council almost halves telephony costs through move to IP
New videos focus on Asterisk in the future of the call centre
PRESS RELEASE: Foehn, a leading UK systems integrator, has released a series of informative videos about call centres, how they work and where the technology and applications are heading. Continue reading New videos focus on Asterisk in the future of the call centre
Free IP communications resources available from Foehn
IP Communications systems integrator, Foehn, has launched an online Resource Hub that provides anyone interested in IP Communications with a host of free information and resources. Designed to help individuals and businesses make sense of everything from open source telephony to enterprise call centre systems, the Resource Hub provides detailed knowledge and insights through content that includes educational videos, how to guides, white papers, articles, top tips, plus written and video case studies. Continue reading Free IP communications resources available from Foehn
Rekord just the ticket for contact centres
Independent managed communications provider, Foehn, has developed and launched a new and innovative telephony application called Rekord that enables contact centres to link voice recordings effortlessly and seamlessly to Zendesk tickets. More than 300 million people around the world receive support from Zendesk-powered customer service departments and help desks. Continue reading Rekord just the ticket for contact centres