Colin Hay at Puzzel explores the virtues of connecting multiple systems to deliver seamless customer service and suggests it’s much easier than you might think… Continue reading The 10 Major Benefits of Systems Integration with Cloud Contact Centre Solutions, from Puzzel
Category Archives: Guest Content
The future of voice – a six step survival guide for contact centers
According to Annika Edberg at Teleopti, voice is no longer the endangered species many would have us believe. It all comes down to adaptability and flexible workforce management (WFM)… Continue reading The future of voice – a six step survival guide for contact centers
What lies behind your payment solution? 5 Reasons why Cloud is best, by Encoded
Robert Crutchington at Encoded takes a look under the bonnet of payments in contact centres and discusses five reasons why cloud-based solutions are best for business… Continue reading What lies behind your payment solution? 5 Reasons why Cloud is best, by Encoded
Insight 2018: Q&A with Ryan Lester, Director of Customer Engagement Solutions at LogMeIn
Read our Q&A with Ryan Lester, Director of Customer Engagement Solutions at LogMeIn… Continue reading Insight 2018: Q&A with Ryan Lester, Director of Customer Engagement Solutions at LogMeIn
Insight 2018: Q&A with Steve Haworth, CEO of TeleWare
Read our Q&A with Steve Haworth, CEO at TeleWare… Continue reading Insight 2018: Q&A with Steve Haworth, CEO of TeleWare
Choosing the right robot for your contact centre, by Puzzel
According to Thomas Rødseth of Puzzel there are many different types of intelligent assistant and the trick is to understand which one is right for your contact centre and then let self-service do the rest. Continue reading Choosing the right robot for your contact centre, by Puzzel