Category Archives: Q&A

Essex County Fire & Rescue Service streamline service and champion collaboration using Cherwell Software

Martin Chester, Service Delivery Manager at Essex County Fire and Rescue Service describes how his team successfully implemented a self-service portal to reduce calls into the service desk by 10% and install a powerful new change management process, with the help of Cherwell Software… Continue reading Essex County Fire & Rescue Service streamline service and champion collaboration using Cherwell Software

Q&A with Jeremy Payne, International VP Marketing at Enghouse Interactive

In this piece, Enghouse Interactive’s International VP Marketing, Jeremy Payne, talks about future market trends that are likely to impact the world of customer interaction and the new technologies that will help to facilitate them. He also evaluates the changing role of the contact centre over the next ten years… Continue reading Q&A with Jeremy Payne, International VP Marketing at Enghouse Interactive

Q&A with Renaud Visage, co-founder and CTO of Eventbrite

renaud-visage
Renaud Visage, co-founder and CTO of Eventbrite

Q&A: If founding a business if difficult, achieving growth and scaling a new company correctly is a brick wall many entrepreneurs end up running into head first, ground-breaking and/or paradigm shifting idea wedged under their arm. So how do you protect your company from failure and project it into the global stratosphere? Ahead his keynote at TFM 2016, Eventbrite Co-Founder and CTO Renaud Visage shares how his company went from identifying a gap in the market to filling it, and gives advice on starting a company and surrounding yourself with the right people to help it succeed. Continue reading Q&A with Renaud Visage, co-founder and CTO of Eventbrite