Fiona Whelan, Managing Director of CPM’s International Contact Centre in Barcelona, is interviewed for a special feature on Business Excellence within the Contact Centre & CX Industry for leading Spanish newspaper, La Vanguardia. Read the full interview below. Continue reading CPM Barcelona Contact Centre interviewed on future of CX
Category Archives: Q&A
Essex County Fire & Rescue Service streamline service and champion collaboration using Cherwell Software
Martin Chester, Service Delivery Manager at Essex County Fire and Rescue Service describes how his team successfully implemented a self-service portal to reduce calls into the service desk by 10% and install a powerful new change management process, with the help of Cherwell Software… Continue reading Essex County Fire & Rescue Service streamline service and champion collaboration using Cherwell Software
Insight 2018: Q&A with Ed Creasey, Consulting Director, EMEA at NICE Ltd
Read our Q&A with Ed Creasey, Consulting Director, EMEA at NICE Ltd… Continue reading Insight 2018: Q&A with Ed Creasey, Consulting Director, EMEA at NICE Ltd
Insight 2018: Q&A with Todd Carothers, SVP at Counterpath
Read our Q&A with Todd Carothers, SVP at Counterpath… Continue reading Insight 2018: Q&A with Todd Carothers, SVP at Counterpath
Insight 2018: Q&A with Ryan Lester, Director of Customer Engagement Solutions at LogMeIn
Read our Q&A with Ryan Lester, Director of Customer Engagement Solutions at LogMeIn… Continue reading Insight 2018: Q&A with Ryan Lester, Director of Customer Engagement Solutions at LogMeIn
Insight 2018: Q&A with Steve Haworth, CEO of TeleWare
Read our Q&A with Steve Haworth, CEO at TeleWare… Continue reading Insight 2018: Q&A with Steve Haworth, CEO of TeleWare
Insight 2018: Q&A with Geoff Land, Managing Director of Infinity CCS
Read our Q&A with Geoff Land, Managing Director of Infinity CCS… Continue reading Insight 2018: Q&A with Geoff Land, Managing Director of Infinity CCS
Insight 2018: Q&A with Iain Banks, Regional VP International Markets, TTEC
Read our Q&A with Iain Banks, Regional VP International Markets, TTEC… Continue reading Insight 2018: Q&A with Iain Banks, Regional VP International Markets, TTEC
Q&A with Jeremy Payne, International VP Marketing at Enghouse Interactive
In this piece, Enghouse Interactive’s International VP Marketing, Jeremy Payne, talks about future market trends that are likely to impact the world of customer interaction and the new technologies that will help to facilitate them. He also evaluates the changing role of the contact centre over the next ten years… Continue reading Q&A with Jeremy Payne, International VP Marketing at Enghouse Interactive
Q&A with Alex Black, CTO at Enghouse Interactive
In this section, Enghouse Interactive’s CTO Alex Black discusses the company’s approach to acquisitions and what this means for customers and for the company’s solutions roadmap. He then goes on to evaluate key market trends that may impact the business in the future… Continue reading Q&A with Alex Black, CTO at Enghouse Interactive