In this Q&A Diego Parasecoli of Aruba discusses with Directors’ Club Newswire on why Aruba decided to work with Kingston Technology… Continue reading Q&A from Diego Parasecoli, Technical Operations Manager at Aruba
Category Archives: Q&A
CPM Barcelona Contact Centre interviewed on future of CX
Fiona Whelan, Managing Director of CPM’s International Contact Centre in Barcelona, is interviewed for a special feature on Business Excellence within the Contact Centre & CX Industry for leading Spanish newspaper, La Vanguardia. Read the full interview below. Continue reading CPM Barcelona Contact Centre interviewed on future of CX
Essex County Fire & Rescue Service streamline service and champion collaboration using Cherwell Software
Martin Chester, Service Delivery Manager at Essex County Fire and Rescue Service describes how his team successfully implemented a self-service portal to reduce calls into the service desk by 10% and install a powerful new change management process, with the help of Cherwell Software… Continue reading Essex County Fire & Rescue Service streamline service and champion collaboration using Cherwell Software
Insight 2018: Q&A with Ed Creasey, Consulting Director, EMEA at NICE Ltd
Read our Q&A with Ed Creasey, Consulting Director, EMEA at NICE Ltd… Continue reading Insight 2018: Q&A with Ed Creasey, Consulting Director, EMEA at NICE Ltd
Insight 2018: Q&A with Todd Carothers, SVP at Counterpath
Read our Q&A with Todd Carothers, SVP at Counterpath… Continue reading Insight 2018: Q&A with Todd Carothers, SVP at Counterpath
Insight 2018: Q&A with Ryan Lester, Director of Customer Engagement Solutions at LogMeIn
Read our Q&A with Ryan Lester, Director of Customer Engagement Solutions at LogMeIn… Continue reading Insight 2018: Q&A with Ryan Lester, Director of Customer Engagement Solutions at LogMeIn
Insight 2018: Q&A with Steve Haworth, CEO of TeleWare
Read our Q&A with Steve Haworth, CEO at TeleWare… Continue reading Insight 2018: Q&A with Steve Haworth, CEO of TeleWare
Insight 2018: Q&A with Geoff Land, Managing Director of Infinity CCS
Read our Q&A with Geoff Land, Managing Director of Infinity CCS… Continue reading Insight 2018: Q&A with Geoff Land, Managing Director of Infinity CCS
Insight 2018: Q&A with Iain Banks, Regional VP International Markets, TTEC
Read our Q&A with Iain Banks, Regional VP International Markets, TTEC… Continue reading Insight 2018: Q&A with Iain Banks, Regional VP International Markets, TTEC
Q&A with Jeremy Payne, International VP Marketing at Enghouse Interactive
In this piece, Enghouse Interactive’s International VP Marketing, Jeremy Payne, talks about future market trends that are likely to impact the world of customer interaction and the new technologies that will help to facilitate them. He also evaluates the changing role of the contact centre over the next ten years… Continue reading Q&A with Jeremy Payne, International VP Marketing at Enghouse Interactive
Q&A with Alex Black, CTO at Enghouse Interactive
In this section, Enghouse Interactive’s CTO Alex Black discusses the company’s approach to acquisitions and what this means for customers and for the company’s solutions roadmap. He then goes on to evaluate key market trends that may impact the business in the future… Continue reading Q&A with Alex Black, CTO at Enghouse Interactive
Q&A with Dino Forte, Founder and Managing Director of Ventrica
Q&A with Dino Forte, Founder and Managing Director of outsourced customer contact centre, Ventrica. In this article Dino explains how in the wake of Brexit, how can customer-centric brands capitalise on developing overseas markets. Continue reading Q&A with Dino Forte, Founder and Managing Director of Ventrica
Q&A with Christine Stubbs, Workforce Optimisation Consultant at Maintel
Q&A with Christine Stubbs, Workforce Optimisation Consultant at Maintel... Continue reading Q&A with Christine Stubbs, Workforce Optimisation Consultant at Maintel
Q&A with Louise Moghaddam, Head of Customer Service at New Look
Q&A with Louise Moghaddam, Head of Customer Service at New Look. Louise explains to Contact Centre NEWS how they are using their Customer Experience (CX) programme, with InMoment’s support and insight, to redefine value… Continue reading Q&A with Louise Moghaddam, Head of Customer Service at New Look
Q&A with Renaud Visage, co-founder and CTO of Eventbrite
Q&A: If founding a business if difficult, achieving growth and scaling a new company correctly is a brick wall many entrepreneurs end up running into head first, ground-breaking and/or paradigm shifting idea wedged under their arm. So how do you protect your company from failure and project it into the global stratosphere? Ahead his keynote at TFM 2016, Eventbrite Co-Founder and CTO Renaud Visage shares how his company went from identifying a gap in the market to filling it, and gives advice on starting a company and surrounding yourself with the right people to help it succeed. Continue reading Q&A with Renaud Visage, co-founder and CTO of Eventbrite