Mobile shopping in the UK, France and Germany accounted for 28% of online Christmas orders in 2016, according to CJ Affiliates, with the UK bringing in an even bigger proportion at 44%. And these figures are set to grow even more in the lead-up to the 2017 festive period. Continue reading Don’t let mobile fraud ruin Christmas shopping
Category Archives: Guest Content
Call centres: time to take those innovation opportunities
By Rafael Cortes, head of marketing, Foehn… In the past, communications technology was IT’s domain. Something used by the call centre team but understood, managed and acquired by the technology manager alone. When it came to office-based hardware, specialist voice networks, maintenance and management, control still rested with the IT department. Continue reading Call centres: time to take those innovation opportunities
Customer Service within the Retail Sector via AI-Powered Chat
Instead of searching through a website or mobile app on their own, today’s consumers prefer to engage in conversation with AI-powered chat, whether that be in the form of chatbots or virtual assistants or messenger apps. Continue reading Customer Service within the Retail Sector via AI-Powered Chat
Downfall of the cloud
There’s no denying that there are potential advantages to choosing cloud storage for your business. However, not every cloud has a silver lining. In this article, Stephen Parker, founder and CEO of live chat provider Parker Software, dispels some common misconceptions about cloud-based storage and what disadvantages it poses when compared to a traditional on-premises model. Continue reading Downfall of the cloud
Efforts to tackle mobile fraud are being hampered by a lack of clarity around liability, says Aspect Software
Despite the mobile channel being an increasingly lucrative one for fraudsters to exploit, efforts to implement watertight authentication are being stymied by a lack of clarity around which party is liable in the event of sensitive data being compromised by hackers. It is time that mobile network operators (MNOs) and banks made a concerted effort to clear up this confusion and enable a positive customer experience to come first. This is according to Aspect Software. Continue reading Efforts to tackle mobile fraud are being hampered by a lack of clarity around liability, says Aspect Software
How AI could change your contact centre
Thomas Rødseth at Puzzel looks at how, why and where to start with AI… The roar has become louder over the last 12 months. Artificial Intelligence (AI) is coming and it will change everything. It’s been a gift to editors, bloggers, Ted talk speakers and conference organisers. Continue reading How AI could change your contact centre