Usain Bolt ran 100m in 9.58 seconds. This world record made him a household name sparking global media interest. This news required little translation, it spoke clearly to everyone. As it turns out, people like ‘fast’, especially in terms of customer communications. In the age of digital technology, waiting patiently for a response no longer feels acceptable. Customers want rapid, yet tactile, communication in their own language. Continue reading Speaking your customer’s language
Category Archives: Guest Content
Happy employees equal happy customers
Tom Goodmanson, President and CEO of Calabrio discusses why more and more companies are realising that the key to return customers is happy employees… Continue reading Happy employees equal happy customers
The End of the Call Centre? ResQ hail Ofcom clampdown as ‘gamechanger’
BLOG: It’s a decision that some say could destroy the outbound centre as we know it. Now, the CEO of ResQ, a leading UK telemarketing agency, has welcomed Ofcom’s clampdown on calls that cause ‘consumer harm’. Continue reading The End of the Call Centre? ResQ hail Ofcom clampdown as ‘gamechanger’
“Keeping Trading Companies Compliant” – How Management Information Software Can Help Tackle Market Abuse
Guest Post by Kieran Mullins, Business Development Manager Enghouse Interactive Continue reading “Keeping Trading Companies Compliant” – How Management Information Software Can Help Tackle Market Abuse
AI, Automation and Robotics
Huge strides are being made in artificial intelligence, and every day advances in areas such as machine learning, automation, problem solving and voice recognition add new abilities to the technology around us. Continue reading AI, Automation and Robotics
The Truth about Self Service, Bots & Intelligent Assistance
Thomas Rodseth, VP of Product & Marketing at Intelecom explains the options when it comes to intelligent assistance… Sometimes a technology takes an age to go mainstream. Other times it appears to arrive like a thunderbolt out of nowhere. Bots chose the high impact option when they arrived in Q1 2016. By mid-summer they were sliding down Gartner’s famous trough of disillusionment accused of being over hyped and inadequate in meeting expectations for the human touch. Continue reading The Truth about Self Service, Bots & Intelligent Assistance