Five9, a leading provider of cloud software for the enterprise contact center market, announced the findings of the inaugural Five9 Customer Service Index, conducted by Zogby Analytics, which found that consumer savviness and the need for businesses to increase customer retention has increased the focus on customer experience as a top business priority. Continue reading Survey: Positive Customer Service Experiences is the Key to Success this Holiday Season →

A study of the UK’s leading e-retailers has revealed that poor page speeds are putting their Black Friday and Christmas sales at risk. The research, carried out by leading ecommerce and digital agency Visualsoft, found that 54% of leading e-retailers page speeds rated as ‘poor’, taking over nine seconds to load, and 32% only rated as fair, taking between six to eight seconds to load. Continue reading Sluggish speeds show UK’s e-retailers are unprepared for seasonal splurge →

Financial firms and their senior management teams currently face an uphill battle to be ready for the vast overhaul of European market rules that come into force on January 3rd with MiFID II. Continue reading Six in ten senior decision makers predict greater business efficiency from MiFID II →

With credit playing such an important role in our daily lives the number of businesses lending to the public is increasing. Once the playground solely of traditional financial institutions, lending is now seen as a significant contributor to the bottom line for a variety of different types of company. In an increasingly crowded and competitive market, how can lenders stand out from the crowd and secure customers? Leading global customer experience expert, Webhelp, conducted a survey of 500 UK adults to discover which factors influenced their choice of lender. Continue reading Customer Experience is a Major Factor in Choice of Credit Provider →