LivePerson, a global leader in Conversational AI, announced its enterprise-grade Conversational Cloud, where hundreds of the world’s largest brands build and run AI-powered automations over popular messaging channels such as SMS, WhatsApp, Apple Business Chat, Facebook Messenger, Google RCS, LINE, WeChat, and native messaging on brand websites and mobile apps. Continue reading LivePerson Announces the Conversational Cloud™, an AI-powered Command Centre for Brand-Consumer Conversations
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LivePerson automates curbside experiences with Conversational AI to help brands meet demand for contactless commerce
LivePerson, a global leader in Conversational AI, announced its solutions for automating curbside customer experiences as they become a permanent fixture of the COVID era and beyond. Continue reading LivePerson automates curbside experiences with Conversational AI to help brands meet demand for contactless commerce
LivePerson Acquires Conversable
LivePerson, a leading provider of conversational commerce solutions announced that it has acquired Conversable, a leading conversational intelligence platform focused on social and marketing use cases, with a speciality in conversational commerce for the quick service restaurant and hospitality industries. Continue reading LivePerson Acquires Conversable
Over record-breaking Cyber Weekend, customer service messaging is clear winner with 160% year over year growth
LivePerson, the leading provider of cloud mobile and online business messaging solutions, reported a record amount of growth in messaging communications through its platform during Cyber Weekend, the five-day period between Thanksgiving and Cyber Monday. Continue reading Over record-breaking Cyber Weekend, customer service messaging is clear winner with 160% year over year growth
Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey
Augment, a leader in customer experience-driven artificial intelligence, announced a collaboration with LivePerson, a leading provider of cloud-based mobile and online business messaging solutions, to build upon the company’s LiveEngage platform. The partnership is focused on helping companies maximize support teams’ performance by using AI algorithms, which lowers company costs through increased agent efficiencies and reduced training times. Continue reading Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey
LivePerson and Hawaiian Airlines launch innovative mobile messaging for airline travelers
LivePerson, a leading provider of cloud mobile and online business messaging solutions, is powering a new mobile messaging option at Hawaiian Airlines, giving travelers a simpler and faster way to connect with the airline. Two-way SMS messaging is an innovative and low-stress solution for passengers to receive personal customer service assistance, rather than the industry-standard voice call and IVR tree. Continue reading LivePerson and Hawaiian Airlines launch innovative mobile messaging for airline travelers
Insurance leader’s award-winning Webchat deployment helps optimise service delivery while improving CSAT
BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has successfully deployed an award-winning Webchat capability as part of its integrated Self Service Centre engagement strategy. Continue reading Insurance leader’s award-winning Webchat deployment helps optimise service delivery while improving CSAT
LivePerson and IBM Watson Announce New Offering to Transform Customer Care
LivePerson, a leading provider of cloud mobile and online business messaging solutions, and IBM have announced LiveEngage with Watson, the first global, enterprise-scale, out-of-the-box integration of Watson-powered bots with human agents. The new offering combines IBM’s Watson Virtual Agent technology with LivePerson’s LiveEngage platform, allowing brands to rapidly and easily deploy conversational bots that get smarter with each interaction, and lets consumers message those brands from their smartphone – via the brand’s app, SMS, Facebook Messenger, or even the brand’s mobile site – instead of having to call an 800 number. Continue reading LivePerson and IBM Watson Announce New Offering to Transform Customer Care
LivePerson launches LiveEngage for Bots, the world’s first enterprise bot management platform
LivePerson, the leading provider of cloud mobile and online business messaging solutions, has launched the world’s first enterprise bot management platform. Designed to run multiple bots at scale in the digital, marketing and care operations of large brands, LiveEngage for Bots is an extension of its LiveEngage platform, and allows these brands to deploy, manage, and measure bots in one place, directly alongside human workers. Continue reading LivePerson launches LiveEngage for Bots, the world’s first enterprise bot management platform
LivePerson Helps Millions of T-Mobile Customers Message for Service
LivePerson announced that T-Mobile has launched LivePerson’s mobile messaging as a customer service option for Un-carrier customers. The new messaging service is available in the T-Mobile app and powered by LivePerson’s flagship software platform, LiveEngage. Continue reading LivePerson Helps Millions of T-Mobile Customers Message for Service
LivePerson, Google open new AdWords click-to-message ad extensions to large enterprises
LivePerson is the first company to launch a way for large brands to use the AdWords click-to-message ad extension. The ad extension, rolling out generally in the coming weeks, lets consumers message an advertiser via SMS, directly from a pay-per-click ad. LivePerson makes this work for large enterprises by routing these messages intelligently to the brand’s sales and service professionals on its LiveEngage platform. Continue reading LivePerson, Google open new AdWords click-to-message ad extensions to large enterprises
HGS and LivePerson Announce Strategic Alliance to Provide Messaging as a Service
Hinduja Global Solutions Limited (HGS) announced a global strategic alliance with leading mobile and online messaging provider LivePerson to empower stronger customer engagement via DigiCHAT, a core capability within HGS’s DigiCX suite of services. Through the alliance, HGS will integrate LivePerson’s messaging platform LiveEngage® as a strategic option to power its DigiCHAT, DigiTEXT and DigiSOCIAL service offerings. Continue reading HGS and LivePerson Announce Strategic Alliance to Provide Messaging as a Service
LivePerson Brings Messaging Solutions to GoDaddy Customers
LivePerson announced it is teaming up with GoDaddy, the world’s largest technology provider dedicated to small businesses. LivePerson is offering businesses on the GoDaddy platform full access to LiveEngage at a special, limited-time price. Continue reading LivePerson Brings Messaging Solutions to GoDaddy Customers
WEBTEXT Delivers Facebook Messenger Into eGain & Liveperson Webchat for Contact Centre
PRESS RELEASE: WEBTEXT announced that it is the first messaging company to successfully integrate Facebook Messenger into both eGain & Liveperson webchat and deliver it into Cisco & Avaya contact centers. Continue reading WEBTEXT Delivers Facebook Messenger Into eGain & Liveperson Webchat for Contact Centre
[24]7® Files Second Patent Infringement Action Against LivePerson
[24]7 announced that it has filed a second patent infringement lawsuit against LivePerson, Inc. (LPSN). Both cases are pending before the United States District Court for the Northern District of California. In June 2015, [24]7 filed a complaint alleging that LivePerson’s products and services infringe four patents. Continue reading [24]7® Files Second Patent Infringement Action Against LivePerson