LivePerson, a global leader in AI-powered customer engagement, announced enhancements to its industry-leading Conversational Cloud platform that will help enterprise brands leverage Generative AI and Conversational AI in tandem to drive better business outcomes. Continue reading LivePerson enhances Conversational Cloud with the latest in Generative AI to drive better business outcomes →

LivePerson, a global leader in customer engagement solutions, announced that it has been named a Leader in Opus Research’s latest Conversational Intelligence Intelliview report. The report highlights the strength of LivePerson’s product completeness and performance, as well as its business impact and vision. Continue reading LivePerson named a Leader in Conversational Intelligence, CX, and EX in Opus Research Report →

LivePerson, a global leader in customer engagement solutions, announced enhancements to its Conversational AI that will help brands hold even better conversations with their customers on a massive scale. Four new AI-powered capabilities include AI Search, On-Demand Recommendations, “Small Talk” NLU, and Repeat Intent Rate measurement. Continue reading LivePerson enhances Conversational AI capabilities to help brands strengthen customer and agent experiences →

LivePerson, a global leader in customer engagement solutions, announced that it has been named a Leader by Aragon Research in the Globe™ for Conversational AI for the second year in a row. The report highlighted LivePerson’s wide base of customers across industries, innovative solutions for contact centre, marketing, and sales teams, and strong partner network. Continue reading LivePerson named Leader in Globe™ report for Conversational AI →