Arvato CRM Solutions has secured a three-year contract to provide financial analysis and due diligence services for the Crown Commercial Services (CCS). Continue reading Crown Commercial Services appoints Arvato CRM Solutions as outsourcing partner
Category Archives: Outsourcing
Foundever™ and Zenarate Announce Strategic Partnership to Revolutionize Customer Experience Training
Foundever™, a global leader in the CX industry, has announced a new strategic partnership with Zenarate, the leading AI Simulation Training solution for customer-facing agents, in which the two organizations seek to leverage state-of-the-art technology to transform employee training within the customer experience industry. Continue reading Foundever™ and Zenarate Announce Strategic Partnership to Revolutionize Customer Experience Training
Teleperformance Recognized by Frost & Sullivan for Omnichannel Customer Experience in the metaverse
Teleperformance, a global leader in digital business services, announced that Frost & Sullivan recognized the company with the 2023 Global Company of the Year Award for its industry excellence in omnichannel customer experience in the metaverse. Continue reading Teleperformance Recognized by Frost & Sullivan for Omnichannel Customer Experience in the metaverse
TELUS International Launches Fuel iX to Drive AI-fuelled Intelligent Experiences for Brands and Their Customers
TELUS International announced the launch of Fuel iX, the company’s enhanced solution backed by the power of generative AI (GenAI) to deliver end-to-end CX innovation and AI-fuelled intelligent experiences (iX). With Fuel iX, TELUS International helps global clients meet critical CX business needs faster, and more strategically, than ever before. Continue reading TELUS International Launches Fuel iX to Drive AI-fuelled Intelligent Experiences for Brands and Their Customers
Teleperformance recognized as a global leader in customer experience management services for 9th year by Everest Group
Teleperformance, a global leader in digital business services, announced that it was named a leader in Everest Group’s customer experience management (CXM) services PEAK Matrix® assessment 2023. Continue reading Teleperformance recognized as a global leader in customer experience management services for 9th year by Everest Group
Teleperformance launches TP Configuration, an AI-driven platform to enhance service delivery
Teleperformance, a global leader in digital business services, announced it has launched a new AI-driven digital solution for clients that enables faster, more efficient, and improved business processes. Continue reading Teleperformance launches TP Configuration, an AI-driven platform to enhance service delivery