Crown Commercial Services appoints Arvato CRM Solutions as outsourcing partner

Arvato CRM Solutions has secured a three-year contract to provide financial analysis and due diligence services for the Crown Commercial Services (CCS).

This service delivery partnership will see Arvato CRM Solutions help the organisation assess the financial standing of companies competing for government contracts as part of its robust due diligence process.

The business will receive relevant financial information, supporting documents and commentary through a cloud-based portal it has designed to maximise security and efficiency.

It will then check the data’s accuracy and assess in a playbook complaint manner whether each business is financially capable of delivering the work they are tendering for, before making a recommendation to CCS.

The contract was secured through CCS’ RM6181 Outsourced Contact Centre and Business Services agreement (Lot 2 Business Services) after a competitive tender. It is the first time that the CCS has secured the services of a third-party outsourcer for work of this kind, a decision taken as part of CCS’ strategy of continuous improvement and to further deepen the value it offers to its customers.

It will be delivered on a hybrid basis by a team of specialist analysts and accountants working from a hub in Swansea. Arvato CRM Solutions is also working with the CCS to explore applying intelligent automation technology to the analytics process to help unlock additional time and cost efficiencies.

Debra Maxwell, CEO, Arvato CRM Solutions, said: “The solution we’ll deliver is designed to be inherently dynamic – able to flex to changing needs and varying complexities of financial materials.

“Ultimately, it will support CCS’ work to help ensure the right skills and expertise are being applied for the public good. We’re excited to get started.”

Arvato CRM Solutions’ contract with the CCS builds on more than fifteen years’ experience of working with innovative public sector organisations, with clients including the Department for Education (DfE) and the Department for Transport (DfT).

CCS supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2022/23, CCS helped the public sector to achieve commercial benefits equal to £3.8 billion – supporting world-class public services that offer best value for taxpayers.

About Arvato CRM Solutions

Arvato CRM Solutions is a trusted partner to the private and public sectors, with expertise in delivering award-winning customer relationship management, business process outsourcing (BPO) and public sector and citizen services.

The business focuses on providing customer service which is driven by technology and powered by its people. It designs and delivers innovative, individual solutions for some of the most respected global consumer brands and UK public sector organisations, through long-term partnerships.

A division of Bertelsmann, Arvato CRM Solutions employs approximately 1,500 people across five UK locations and a site in South Africa.

For more information, visit:

About CCS

Crown Commercial Service (CCS) is an Executive Agency of the Cabinet Office, supporting the public sector to achieve maximum commercial value when procuring common goods and services.

To find out more about CCS, visit: