Tag Archives: Ventrica

Outsourcer Ventrica opens second site in Southend breaking new ground in contact centre design

Outsourced customer contact centre, Ventrica was celebrating on Tuesday evening as it hosted a Champagne reception to mark the official opening of its second site in Southend. The new 14,000sq. Ft. premises is close by to its existing contact centre in the town with both offices boasting stunning interiors and sea views. The new facility will immediately create 180 new jobs with further growth planned in the next two years. Continue reading Outsourcer Ventrica opens second site in Southend breaking new ground in contact centre design

Ventrica expands contact centre to 330 seats to meet rising demand for its outsourced customer management services

PRESS RELEASE: Outsourced customer contact centre Ventrica based in Southend-on-Sea is continuing its impressive growth with the opening of its new contact centre ‘penthouse’ suite. This expansion and a second site planned in 2017 will create 200 new jobs. The extension is due to an increased demand for its omni-channel customer services and forms part of the company’s ambitious growth plans. Continue reading Ventrica expands contact centre to 330 seats to meet rising demand for its outsourced customer management services

Ventrica appoints new digital marketing expert to join ‘social’ division

PRESS RELEASE: Outsourced customer contact centre Ventrica is investing further in its digital capabilities with the appointment of Jenna Preston as Digital Marketing Manager. Jenna will become part of the marketing and customer experience team at sister company, Ventrica Digital, that was launched earlier this year to provide a new type and range of customised and results-driven social management services to UK organisations, from SMEs through to large blue chip brands. Continue reading Ventrica appoints new digital marketing expert to join ‘social’ division

Ventrica celebrates with ‘Contact Centre of the Year’ award

PRESS RELEASE: One of Essex’s fastest growing businesses, outsourced contact centre Ventrica based in Southend is delighted to announce that it has won the ‘Contact Centre of the Year’ (larger category) as part of the London & South East Contact Centre Awards 2016 presented at a ceremony held at the Heathrow Radisson Blu Hotel on Friday 20th May. Continue reading Ventrica celebrates with ‘Contact Centre of the Year’ award

Ventrica wins prestigious award for outsourced customer service

PRESS RELEASE: Southend-based outsourced contact centre Ventrica is delighted to announce that it has won the Direct Commerce 2015 Partnership of the Year Award for 3PL (Third Party logistics) for the provision of outsourced European-wide contact centre/customer service provision on behalf of patented footwear specialist VivoBarefoot (vivobarefoot.com) for whom it provides multi-channel and multi-lingual customer services that has resulted in increased e-sales of 300%. Continue reading Ventrica wins prestigious award for outsourced customer service

Ventrica wins ‘Silver’ at European Contact Centre & Customer Service Awards for ‘Best Outsourcing Partnership’ with Purplebricks

PRESS RELEASE: Southend-based outsourced contact centre Ventrica is celebrating after winning ‘Silver’ at the prestigious European Contact Centre & Customer Service Awards held on Wednesday night at London’s historic Old Billingsgate venue. The fast-growing contact centre business was recognised in the ‘Best Outsourcing Partnership’ category for providing customer service on behalf of 24/7 estate agent, Purplebricks.com Continue reading Ventrica wins ‘Silver’ at European Contact Centre & Customer Service Awards for ‘Best Outsourcing Partnership’ with Purplebricks

Expanding outsourced contact centre opens additional £750,000 facility to create a further 80 jobs in 2015

PRESS RELEASE: Fast-growth contact centre business Ventrica, based in Southend, today saw the official opening of its new ‘designer’ contact centre wing, that effectively doubles its office capacity to 250 seats and will create at least a further 80 jobs in 2015. Since the business was founded five years ago during the height of the recession, it has created 160 jobs and has plans to extend its workforce to 300 within the next 18 months. Part of the company’s £750,000 investment came from a European grant of £114,000 that was secured with the help of Essex County Council’s Economic Development Service. Continue reading Expanding outsourced contact centre opens additional £750,000 facility to create a further 80 jobs in 2015

Ventrica to provide outsourced customer service for world’s first 24/7 estate agent, Purplebricks

PRESS RELEASE: Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by Purplebricks.com the world’s first 24/7 estate agent that combines the human face of the estate agency model with a unique, interactive digital approach.  Continue reading Ventrica to provide outsourced customer service for world’s first 24/7 estate agent, Purplebricks