Teleperformance, a global leader in digital business services, announced that it was named a leader in Everest Group’s customer experience management (CXM) services PEAK Matrix® assessment 2023. Continue reading Teleperformance recognized as a global leader in customer experience management services for 9th year by Everest Group
Category Archives: Outsourcing
Teleperformance launches TP Configuration, an AI-driven platform to enhance service delivery
Teleperformance, a global leader in digital business services, announced it has launched a new AI-driven digital solution for clients that enables faster, more efficient, and improved business processes. Continue reading Teleperformance launches TP Configuration, an AI-driven platform to enhance service delivery
IntouchCX Announces Expansion Into Egypt
IntouchCX, a leading global customer experience and technology company, has announced its expansion into Egypt. Continue reading IntouchCX Announces Expansion Into Egypt
Movate Acquires TSD Global; increases its footprint in Philippines and expands its offering into South Africa
Movate, a digital technology and customer experience (CX) services provider, announced the acquisition of TSD Global, a leading international provider of outsourced sales and customer experience services. Continue reading Movate Acquires TSD Global; increases its footprint in Philippines and expands its offering into South Africa
Foundever™ Named Leader in 2023 ISG Provider Lens™ Customer Experience Services Quadrant Reports
Foundever™, a global leader in the customer experience (CX) industry, announced that it has been recognized as a Leader in the Information Services Group (ISG) Provider Lens™ Customer Experience Services 2023 Quadrant Reports. Continue reading Foundever™ Named Leader in 2023 ISG Provider Lens™ Customer Experience Services Quadrant Reports
Teleperformance enhances interaction analytics platform TP Interact
Teleperformance, a global leader in digital business services, announced it enhanced its interaction analytics platform, TP Interact, with generative artificial intelligence (AI) and natural language understanding. Continue reading Teleperformance enhances interaction analytics platform TP Interact