Teleperformance Recognized by Frost & Sullivan for Omnichannel Customer Experience in the metaverse

Teleperformance, a global leader in digital business services, announced that Frost & Sullivan recognized the company with the 2023 Global Company of the Year Award for its industry excellence in omnichannel customer experience in the metaverse.

In honouring Teleperformance, Frost & Sullivan cited the company’s extensive history serving many of the top video game brands in the video gaming industry, which provides the company with deep knowledge servicing consumers in immersive environments. Frost & Sullivan also noted the company’s strong focus on embracing the customer journey as an end-to-end experience – and the metaverse as a part of this experience – to create memorable and seamless CX. Additionally, Frost & Sullivan cited Teleperformance as having the most comprehensive solution portfolio on the market, spanning robust features and capabilities such as AI-powered, machine learning, automated, and natural language processing solutions and digital trust and safety services that enable new, safer ways for brands to engage end-users by creating an immersive customer experience.

“Teleperformance envisions its solutions as a one-customer journey with a particular purpose: to improve clients’ customer experience by adding efficient industry-specific capabilities that stand out,” said Alaa Saayed, Senior Program Director, Frost & Sullivan. “With this leadership focus, Frost & Sullivan expects Teleperformance to sustain its competitive edge in the omnichannel customer experience space.”

Each year, Frost & Sullivan presents a Company of the Year Award to the organization that demonstrates excellence, in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies and the resulting leadership, in terms of customer value and market penetration.

The metaverse arena presents a new channel for CX providers to position themselves as true omnichannel digital leaders. Teleperformance helps brands to better understand their customers’ preferences and needs in virtual environments to deliver immersive experiences through the metaverse.

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Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), is a global leader in digital business services, blending the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. With more than 410,000 inspired and passionate people speaking more than 300 languages, the Group’s global scale and local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2022, Teleperformance reported consolidated revenue of €8,154 million (US$8.6 billion, based on €1 = $1.05) and net profit of €645 million.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.

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