TELUS International, a leading digital CX innovator has partnered with eGain Corporation, the number one AI knowledge platform for customer service. Continue reading TELUS International Partners with eGain to Elevate its CCaaS Offering with Modern Knowledge Management and AI Functionalities
Tag Archives: TELUS International
Survey Reveals 55% of CXM Leaders Plan to Invest $1 Million or more in GenAI in Next 12-18 Months
More than half (55%) of Customer Experience Management (CXM) leaders plan to invest US $1 million or more in generative AI (GenAI) in the next 12-18 months, with 16% of leaders expecting to spend more than $10 million. Continue reading Survey Reveals 55% of CXM Leaders Plan to Invest $1 Million or more in GenAI in Next 12-18 Months
TELUS International Launches Fuel iX to Drive AI-fuelled Intelligent Experiences for Brands and Their Customers
TELUS International announced the launch of Fuel iX, the company’s enhanced solution backed by the power of generative AI (GenAI) to deliver end-to-end CX innovation and AI-fuelled intelligent experiences (iX). With Fuel iX, TELUS International helps global clients meet critical CX business needs faster, and more strategically, than ever before. Continue reading TELUS International Launches Fuel iX to Drive AI-fuelled Intelligent Experiences for Brands and Their Customers
Majority of enterprise executives increasing their 2023 digital CX budgets, despite macroeconomic uncertainty
Research commissioned by TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, found that close to three-quarters (72%) of enterprise executives will be spending more on digital CX in 2023 compared to 2022, with 68% increasing their digital CX budgets by up to 25%. Continue reading Majority of enterprise executives increasing their 2023 digital CX budgets, despite macroeconomic uncertainty
Survey: Consumers Ready to Meet Brands in Metaverse
According to a recent survey by TELUS International, a digital customer experience (CX) innovator, 72% of respondents indicated they believe that brand interactions in the metaverse will one day replace brand interactions in the real-world or that brands will use a hybrid approach of both metaverse and in-person interactions. Continue reading Survey: Consumers Ready to Meet Brands in Metaverse
TELUS International to acquire Xavient Information Systems
TELUS International, a leading global business process and information technology services provider, is pleased to announce plans to acquire Xavient Information Systems, a global IT consulting and next-generation software services company with approximately 1,800 employees. Continue reading TELUS International to acquire Xavient Information Systems