Tag Archives: TELUS International

Growth of Connected Devices Creates New Opportunities for Brand Differentiation through Customer Service

PRESS RELEASE: While connected devices have made their way into the households of millions of consumers, new insights from research firm IDC found that less than one-third (31 percent) of consumers surveyed feel they take full advantage of all the capabilities of their digital assets, with 16 percent of users not knowing how to fully set up their devices, and nearly a quarter (24 percent) feeling that their digital assets had capabilities that would be useful, but were unsure of what they were. Continue reading Growth of Connected Devices Creates New Opportunities for Brand Differentiation through Customer Service

QlikView Enables TELUS International to Optimize Operations and Enhance Customer Experience

QlikTech, a leader in user—driven Business Intelligence (BI), today announced it has been awarded a contract from TELUS International. TELUS International will use QlikTech’s cloud-based QlikView solution to improve its own performance and provide critical details of its call center operations to its clients, which include some of the world’s largest brands in the high-tech, financial services, telecommunications, utilities, and consumer goods industries.  Continue reading QlikView Enables TELUS International to Optimize Operations and Enhance Customer Experience