Tag Archives: Teleperformance

Everest Group Distinguishes Teleperformance as a Leader and Star Performer in the Contact Centre Outsourcing Assessment

Teleperformance, the worldwide leader in omnichannel customer experience management announced the company was recognized as a Leader and a Star Performer in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2018. Teleperformance is the only service provider with substantial scale across all geographies and industry verticals and this marks the sixth consecutive year Teleperformance has been recognized as a global Leader by Everest Group. Continue reading Everest Group Distinguishes Teleperformance as a Leader and Star Performer in the Contact Centre Outsourcing Assessment

Teleperformance Wins Frost & Sullivan Company of the Year Awards for Asia Pacific, Europe and North America Regions

Teleperformance, the worldwide leader in omnichannel customer experience management announced it received three prestigious Contact Center Outsourcing Company of the Year Awards from Frost & Sullivan, recognizing its entire regional operations in Asia Pacific, Europe and North America. The awards honor Teleperformance for a high degree of innovation in services, technologies, and leadership with a focus on customer value and market penetration. Continue reading Teleperformance Wins Frost & Sullivan Company of the Year Awards for Asia Pacific, Europe and North America Regions

Teleperformance Wins Frost & Sullivan Company of the Year Award for the Contact Centre Industry in Europe

Based on its recent analysis of the contact centre outsourcing industry, Frost & Sullivan recognises Teleperformance with the 2017 Frost & Sullivan Company of the Year Award for the contact centre industry in Europe. Continue reading Teleperformance Wins Frost & Sullivan Company of the Year Award for the Contact Centre Industry in Europe

Teleperformance in Benelux and Norton by Symantec Win Partnership Award

Teleperformance, the global leader in outsourced omnichannel customer experience management announced its customer support operations in Benelux, delivered in partnership with Norton by Symantec, received the prestigious National Contact Center Awards (NCCA) Partnership Award at the Customer First Awards. Continue reading Teleperformance in Benelux and Norton by Symantec Win Partnership Award

Teleperformance Announces Partnership with Scandic Hotels

PRESS RELEASE: Teleperformance announced its partnership with Scandic Hotels, the largest Nordic hotel operator. Teleperformance in the Nordics will serve Scandic Hotels’ growing customer base with services out of its contact center in Tampere, Finland. The addition of Scandic Hotels adds to Teleperformance’s strong and expanding list of travel customers. Continue reading Teleperformance Announces Partnership with Scandic Hotels

Teleperformance awarded new contract with Student Loans Company

PRESS RELEASE: Teleperformance announced that its operation in the United Kingdom has been awarded a new contract by the Student Loans Company. Through delivery of a national contact centre service it will support students and graduates seeking information, advice and guidance on financial support and funding available to pursue higher education courses (as well as advice and support on repayment of student loans). Continue reading Teleperformance awarded new contract with Student Loans Company

Teleperformance Named Best Outsourcing Company of the Year at European Outsourcing Awards

PRESS RELEASE: Teleperformance, the global leader in outsourced multichannel customer experience management, announced that the company swept up two of the top awards at The European Outsourcing Association (EOA) Awards, including the Best Outsourcing Company of the Year and the Award for Innovation in Outsourcing for its Teleperformance Customer Experience (CX) Lab. Continue reading Teleperformance Named Best Outsourcing Company of the Year at European Outsourcing Awards

Teleperformance Receives Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award

PRESS RELEASE: Teleperformance was presented with the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for their achievements in the industry within the Asia Pacific region at the 2014 Frost & Sullivan Asia Pacific ICT Awards held on the 25th of June at the Alkaff Mansion, Singapore. Continue reading Teleperformance Receives Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award

Teleperformance Wins Prestigious Netherlands National Contact Center Association Award for Fraud Risk Assessment

PRESS RELEASE: Teleperformance, the global leader in outsourced multichannel customer experience management, today announced that it has been recognized by the Netherlands National Contact Center Association (NCAA), with the organization’s Innovation Award. Teleperformance is being recognized for its comprehensive global security framework that enables policies, processes, and people to prevent fraud and protect customers. Continue reading Teleperformance Wins Prestigious Netherlands National Contact Center Association Award for Fraud Risk Assessment

Teleperformance Receives 2013 Hughes Supplier Excellence Award

PRESS RELEASE: Teleperformance (Paris:RCF), the global leader in outsourced multichannel customer experience management, today announced that the company has received a 2013 Supplier Excellence Award from Hughes Network Systems, LLC (Hughes), the global leader in broadband satellite solutions and a leading provider of managed network services. Continue reading Teleperformance Receives 2013 Hughes Supplier Excellence Award

Teleperformance Named a Leader in Gartner Magic Quadrant for Fourth Consecutive Year

Teleperformance, the global leader in outsourced multichannel customer experience management announced, for the fourth consecutive year, it has been recognized as a Leader by Gartner in the Magic Quadrant for Customer Management (CM) Contact Center BPO. Continue reading Teleperformance Named a Leader in Gartner Magic Quadrant for Fourth Consecutive Year