Webhelp, a leading global provider of customer experience (CX) and business solutions, has been recognized again as a Leader in Everest Group’s 2021 Customer Experience Management (CXM) PEAK Matrix® Assessment. The organization ranked strongly in terms of completeness of vision and capability, making significant progress in market impact. Continue reading Webhelp named a global CX leader by Everest Group →

-TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, announced it has been named a ‘Leader’ by global research firm Everest Group in its 2021 Customer Experience Management (CXM) – Service Provider Landscape with Services PEAK Matrix® Assessment. This is the third consecutive year TELUS International has achieved Leader status. Continue reading TELUS International Named a Leader on the 2021 Everest Group Customer Experience Management (CXM) Services PEAK Matrix® for a Third Consecutive Year →

Arvato CRM Solutions has secured a five-year contract to deliver a digital-first Customer Experience Centre for the Education and Skills Funding Agency (ESFA), an executive agency of the Department for Education. Continue reading ESFA partners with Arvato to create digital Customer Experience Centre →

A partnership between leading outsourced communications expert, Moneypenny and call intelligence software provider, WildJar promises to support the automotive industry with improved customer experience and revenues. Continue reading Moneypenny partners with WildJar to help dealerships accelerate sales →

Sopra Steria has announced it will support Pinnacle Group fulfil the newly awarded National Accommodation Management contract, as part of the Ministry of Defence’s (MoD) Future Defence Infrastructure Services (FDIS) Accommodation contract. Continue reading Military families gain new digitalised platform for securing and maintaining service family accommodation →