PRESS RELEASE: CGI has signed a new comprehensive outsourcing agreement with Swedish insurer Alecta to modernize its IT environment, including its infrastructure services. CGI will deliver new technology, including a cloud-based self-service portal, increased automation, and improved service-level agreement (SLA) management. The estimated value of the five-year agreement, which includes an option to renew for two years, is 315 million Swedish crowns (approx. CAD $50 million). Continue reading Swedish insurer Alecta chooses CGI to modernize its IT environment →

PRESS RELEASE: Outsourced contact centre and software specialist, Kura, is experiencing strong growth following a new contract with energy giant Scottish Power. This new win will see Kura grow its employee base to 1,800 and add two additional sites, one of which will be its first site in England. The first, which opened in early February, is based in Forres in Morayshire. The second is in the Sefton area of Liverpool. Continue reading Explosive growth sees Kura add an additional 700 seats to contact centre portfolio →

PRESS RELEASE: Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact specialist, Echo Managed Services, to enhance the customer journey and provide excellent service to potential new customers. This, in turn, is leading to enhanced conversion rates. Echo’s experienced advisors have been trained to deliver a consistent brand experience across Caring Homes’ entire estate of 62 homes; handle sensitive and potentially distressing enquiries with empathy and understanding; and engage potential customers to provide the correct information and advice for their unique circumstances from the initial point of contact. Continue reading Caring Homes improves enquiry handling and conversions with the help of Echo →