Hinduja Global Solutions UK, a subsidiary of Hinduja Global Solutions (HGS), announced plans to create 565 new jobs in Northern Ireland. Continue reading Hinduja Global Solutions to create over 560 Northern Ireland jobs
Category Archives: Outsourcing
Birmingham City Council selects Agilisys for best-in-class customer engagement strategy
Birmingham City Council has embarked on a Customer Service programme to bring together, build upon and accelerate existing work, whilst identifying and implementing the required activities to ensure the Council is a truly customer-centric organisation. Continue reading Birmingham City Council selects Agilisys for best-in-class customer engagement strategy
Europa Reveals £1m Infrastructure Investment
Europa Contact Centre, the multi-channel outsource contact centre, has concluded their 12 month technology upgrade project. The investment, a culmination of an 18 month business review and development project, is the largest investment since the centre, based in Kent was acquired in 2019 and rebranded as Europa Contact Centre. Continue reading Europa Reveals £1m Infrastructure Investment
Capita expands partnership with Southern Water to deliver new customer service technology
Capita announces that it has signed a contract expansion with Southern Water to provide several new technology solutions to their existing customer service contract. Capita will integrate a range of new AI technologies into Southern Water’s services and systems, providing a faster and more seamless service to its customers. Continue reading Capita expands partnership with Southern Water to deliver new customer service technology
HGS Digital Recognized by Frost & Sullivan for Its Complete Social Media Customer Care Solution
HGS Digital is being recognized, for the second year in a row, for its compelling social media strategy and solutions portfolio that includes HGS EPIC™ Social Care program. Continue reading HGS Digital Recognized by Frost & Sullivan for Its Complete Social Media Customer Care Solution
Sitel Group® to Open Multilingual Services Hub in Athens, Greece with In-Person and At-Home Operations
Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, announced it will open its first Greek contact centre in Athens and will hire 1,000 positions to meet the needs of rapid client growth across the world. Continue reading Sitel Group® to Open Multilingual Services Hub in Athens, Greece with In-Person and At-Home Operations