Arvato CRM Solutions has secured a five-year contract to deliver a digital-first Customer Experience Centre for the Education and Skills Funding Agency (ESFA), an executive agency of the Department for Education. Continue reading ESFA partners with Arvato to create digital Customer Experience Centre →

A partnership between leading outsourced communications expert, Moneypenny and call intelligence software provider, WildJar promises to support the automotive industry with improved customer experience and revenues. Continue reading Moneypenny partners with WildJar to help dealerships accelerate sales →

Sopra Steria has announced it will support Pinnacle Group fulfil the newly awarded National Accommodation Management contract, as part of the Ministry of Defence’s (MoD) Future Defence Infrastructure Services (FDIS) Accommodation contract. Continue reading Military families gain new digitalised platform for securing and maintaining service family accommodation →

ibex, a global leader in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, announced key enhancements to its Work@Home product suite. These solutions are key components of the ibex Wave X technology platform and are integral in driving superior operational excellence and innovation in a work at home setting. Continue reading ibex Work@Home Technology Suite Accelerates the Digital Transformation of Global Customer Experience Operations →

Capita announces it has been awarded a customer management contract extension with a major European telecoms provider. Continue reading Capita signs £528m contract extension with major European telecoms provider →