Sopra Steria has announced it will support Pinnacle Group fulfil the newly awarded National Accommodation Management contract, as part of the Ministry of Defence’s (MoD) Future Defence Infrastructure Services (FDIS) Accommodation contract. Continue reading Military families gain new digitalised platform for securing and maintaining service family accommodation →

ibex, a global leader in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, announced key enhancements to its Work@Home product suite. These solutions are key components of the ibex Wave X technology platform and are integral in driving superior operational excellence and innovation in a work at home setting. Continue reading ibex Work@Home Technology Suite Accelerates the Digital Transformation of Global Customer Experience Operations →

Capita announces it has been awarded a customer management contract extension with a major European telecoms provider. Continue reading Capita signs £528m contract extension with major European telecoms provider →

Outsourced customer management provider Ventrica announced the launch of DMB its new Digital Multilingual Bureau designed to support fast-growth businesses who require cost-effective and low risk multilingual and digital customer service support as they launch and expand into new territories. Continue reading Ventrica launches Digital Multilingual Bureau →

Capita announces it has been awarded a customer management contract renewal with Tesco Mobile. Building on the existing highly successful five-year partnership in which Tesco Mobile has been recognised for its market-leading service, the contract renewal is worth £57.6m over three years, starting in September 2021. Continue reading Capita signs £58m contract renewal with Tesco Mobile →