Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, announced it was recognized as a leader in both the Information Services Group (ISG) Provider Lens™ Contact Center – Customer Experience Services Archetype Report and global report. Continue reading Sitel Group® Recognized in Information Services Group’s Annual Provider Lens™ Contact Center – Customer Experience Services Reports →

Whistl Contact Centres has won a competitive contract to supply contact centre services to Popsa, the UK tech start up that has been nominated by the Sunday Times FastTrack as one of the 2020 top ten rising tech stars in the UK. Continue reading Whistl Contact Centres wins contract with rising tech star Popsa →

Webhelp, a global leader in customer experience and business solutions, is supporting Yoello as it accelerates its growth in the UK and into Europe. Continue reading Webhelp announces partnership to help the hospitality industry bounce back with award winning fintech Yoello →

Teleperformance UK, a global leader in customer experience management, announced it is Great Place to Work-Certified™. The certification coincides with the company successfully transitioning more than 80% of its people to work from home when COVID-19 swept the world. Continue reading Teleperformance UK Earns Designation as a Great Place to Work-Certified™ Organisation in 2020 →

TELUS International, a leading provider of customer experience (CX) and digital solutions for global and disruptive brands, announced the formal launch of TELUS International Digital Solutions following its purchase of the remaining 35 percent stake in Xavient Digital (the initial 65 percent investment was made in February 2018). Continue reading TELUS International Formally Launches Digital-Enablement Arm to Help Brands Build Effortless Customer Experiences →

Sykes Enterprises, Incorporated, a global leader in business process solutions, is one of the newest companies to be added to the prestigious International Association of Outsourcing Providers (IAOP) Impact Sourcing Champions Index. The index, which exists in partnership with the Global Mentorship Initiative, is a curated list of companies that have distinguished themselves as trailblazers in the impact sourcing space. Continue reading SYKES Named on the Inaugural IAOP Impact Sourcing Champions Index →