Teleperformance UK, a global leader in customer experience management, announced it is Great Place to Work-Certified™. The certification coincides with the company successfully transitioning more than 80% of its people to work from home when COVID-19 swept the world.
During the global health pandemic, Teleperformance UK prioritised the safety of its employees by implementing successful work at home strategies. Through a blend of technology and a variety of HR initiatives and benefits, the company ensured that wherever teams were based, whatever their personal circumstances, staff were engaged, productive and happy.
A large number of the 7,700 people at Teleperformance locations across the UK provided employee feedback, gathered through Great Place to Work’s rigorous, data-driven methodology. People were asked a variety of questions on their perception of wellbeing and culture within the company, and teamwork, innovation, and strong values were cited as having the biggest positive impact on maintaining productivity levels among the workforce. Teleperformance strives to set an example of how to support staff and, in turn, provide excellent customer service. This certification confirms the company’s commitment to putting its employees at the heart of its business, to drive and enhance agility.
Gary Slade, CEO for UK & SA at Teleperformance commented: “We are thrilled and extremely proud to be Great Place to Work-Certified™! It means a lot that our employees have reported a consistently positive experience with their colleagues, their leaders, and with their jobs. This is important to us, because we know that when our employees have a high-trust experience every day, they are more productive, drive better business results and make a difference to our customers.”
Benedict Gautrey, MD of Great Place to Work® UK is also full of praise and said: “We congratulate Teleperformance UK on achieving their Certification. Organisations which put the employee experience at the heart of their business, gain their employees’ trust and in turn, are truly able to build a great workplace culture that delivers outstanding business results.”
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to 50% of the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.
The Group’s 300,000 employees, spread across nearly 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2018, Teleperformance reported a consolidated revenue of $5.25 billion.
For more information: www.teleperformance.com
About Great Place to Work
Great Place to Work® is the global authority on workplace culture. Since 1992, they have surveyed more than 100 million employees around the world and have used those deep insights to define what element makes a great workplace: Trust. Great Place to Work® UK helps organisations quantify their culture and produce better business results by creating a high-trust work experience for all employees. Their unparalleled benchmark data is used to recognise Great Place to Work-Certified™ organisations, as well as the acclaimed UK’s Best Workplaces™, UK’s Best Workplaces™ for Women and UK’s Best Workplaces™ in Tech lists. Everything they do is driven by the mission to build a better world by helping every organisation become a truly great place to work.
To learn more, visit www.greatplacetowork.co.uk