Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announced it has partnered with Krisp Technologies, to deploy Krisp, the first-ever AI-based noise suppression tool that mutes background noise for agents and customers during calls. The technology is being deployed both for Sitel Group’s contact centres and for Sitel at Home agents, working remotely. Continue reading Sitel Group Partners with AI Pioneer Krisp Technologies
Category Archives: Outsourcing
John Lewis Partnership selects Capgemini
15th July 2020: The John Lewis Partnership has announced that Capgemini, a leading global consulting, technology services and digital transformation company, has been selected to provide specialist IT application services to support the Partnership’s technology systems and business processes. Continue reading John Lewis Partnership selects Capgemini
Teleperformance to Hire Thousands for Work-at-Home Jobs in the US
13th July 2020: Teleperformance announced that it will hire thousands of people across the US for full-time, part-time, and seasonal work-at-home jobs for technical support, customer service, licensed healthcare insurance, and sales. Hundreds will also be hired for managerial roles as supervisors, team leaders, trainers, workforce management, and quality assurance. Continue reading Teleperformance to Hire Thousands for Work-at-Home Jobs in the US
Ascensos announces major expansion into Turkey
Customer management and service provider Ascensos is to open its first contact centre in Turkey as part of an expansion into eastern Europe, the Middle East and Asia. Continue reading Ascensos announces major expansion into Turkey
Multinational BPO ContactPoint 360 Expands Global Footprint With New Campus in Athens, Greece
ContactPoint 360 announced the opening of a new state-of-the-art Customer Experience Center and Technology Solutions facility, including a 500-seat contact centre and CX technology lab in Athens. The new campus will deliver end-to-end CX technology solutions to the European marketplace and provide omnichannel contact centre services. Continue reading Multinational BPO ContactPoint 360 Expands Global Footprint With New Campus in Athens, Greece
Capita signs customer service contract with Irish Water
Capita announces it has been awarded a contract by Irish Water for the transformation and operation of its customer contact centre services. Continue reading Capita signs customer service contract with Irish Water